Capture for Jira, from SmartBear vs. Socialcast (discontinued)

The software works best in a collaborative environment where information needs to be conveyed quickly and effectively with visual and impromptu notes. If your group doesn't like to do things online and prefers the whiteboard for in-person meetings maybe this solution is overkill. In-person meetings happen frequently so this solution makes it easier to do things remotely.

Incentivized

Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.

• Documentation
• Directions
• Ease of use

Incentivized

• Socialcast has an exceptional user experience. With very few idiosyncrasies, it works well on every platform I've tried.
• The platform has such a high level of ease of use, it becomes somewhat addicting.
• Social analytics are superb.
• The platform is highly intuitive and requires zero training or coaching in order for network members to become productive with it.
• It's extremely reliable. Only once in 4 years, was the product not available, and that was only for about a half-hour. In that half-hour, we realized how dependent we were on it. (Very.)
• The multi-device and deployment options are excellent. On-premise, Private Cloud, and Multi-tenant SaaS all available.
• The mobile apps for iPhone, tablets, and Android render well with a beautiful UI/UX. The desktop AIR app is equally highly usable.

• Licensing
• Some documentation topics
• More drawing options

Incentivized

• The software is a little bit pricey because it is charged by user/month and depending on the deployment method.
• For companies with a lot of workers the price can increase significantly.
• The mobile app usability and notifications are poor. Need to be improved.
• If there were more administrative features available the product would be improved

Incentivized

Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions

The UX is its best feature

Excellent support; of course not perfect. :-)

Not applicable, as it is a SaaS platform with minimal implementation

Capture for Jira was just the right-sized application we needed to make our Jira implementation more productive and effective. We didn't want to migrate from Jira, so this was the right choice to build upon the infrastructure we already had. It was the best option without pouring more money into another solution.

Incentivized

Socialcast is great for collaboration & light project management, but anything complex doesn't work well.

Using it as an email notification curator works nice for us.

Incentivized

• Efficient
• Bit expensive
• Flexible

Incentivized

• Definitely more organized project management and team collaboration.
• Efficiency in carrying out tasks.
• Creates a spirit of collaboration and friendliness among colleagues.

Incentivized