What users are saying about
2 Ratings
35 Ratings
2 Ratings
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Score 8 out of 100
35 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Statseeker

Statseeker is an excellent choice to monitor a small, medium or large network. It uses SNMP to monitor switches, routers, appliances and really anything that has SNMP. The reports and output you can get from the system are invaluable. The speed of the system compared to other monitoing systems is great. Overall an excellent system.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes is a great option for those who strive to portray the fullest picture available to their departments or their clients when describing the end-to-end user experience of the visitors who are utilizing their app, website, or whatever they are monitoring. Being able to use real-time data to pinpoint where issues are arising, issues your website may be running into, or pressure points that can be easily remedied is something I had wished existed for the longest time. ThousandEyes delivers the above and so, so much more.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Network Performance Monitoring

Statseeker
7.9
ThousandEyes
8.5
Automated network device discovery
Statseeker
7.0
ThousandEyes
Network monitoring
Statseeker
9.0
ThousandEyes
8.9
Baseline threshold calculation
Statseeker
8.0
ThousandEyes
8.7
Alerts
Statseeker
7.0
ThousandEyes
9.6
Network capacity planning
Statseeker
6.0
ThousandEyes
7.8
Customizable reports
Statseeker
9.0
ThousandEyes
8.2
Hardware health monitoring
Statseeker
9.0
ThousandEyes
Network mapping
Statseeker
ThousandEyes
8.4
Wireless infrastructure monitoring
Statseeker
ThousandEyes
7.8

Pros

Statseeker

  • Extremely fast and responsive.
  • It can poll huge amounts of data quickly.
  • Excellent reporting features.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
Anonymous | TrustRadius Reviewer

Cons

Statseeker

  • The user interface could be improved.
  • Support can take some time to respond as they are based in Australia. However, they may be moving to the US.
  • More dashboard customization.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
Kevin Duffey | TrustRadius Reviewer

Support Rating

Statseeker

Statseeker 8.0
Based on 2 answers
Support is very good, however, they have been based out of Australia so you have to deal with the time difference. Once you get them they are excellent. I have heard they are shifting some of the company to the US so that should help with support.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes 9.3
Based on 3 answers
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Manuel Ayala | TrustRadius Reviewer

Alternatives Considered

Statseeker

Both are similar, but I feel Statseeker is more feature-rich and the user interfaces much much faster than NPM. The UI is not quite as good as NPM, but I believe the slimmed-down UI is what allows for such fast query speeds.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes is able to monitor not only of network downtimes, but also to monitor bandwidth usage, paths, geo-locations and health of applications and platforms. This gives visibility of performance and metrics and flows, besides the alerting for troubleshooting.
Jean Franco | TrustRadius Reviewer

Return on Investment

Statseeker

  • Great visualization of problem areas.
  • It helps speed up problem resolution.
  • Great capacity planning.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
  • We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
  • Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.
Anonymous | TrustRadius Reviewer

Screenshots

Statseeker

Pricing Details

Statseeker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Statseeker
8.0
ThousandEyes
9.0

Support Rating

Statseeker
8.0
ThousandEyes
9.3

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