Likelihood to Recommend In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back. For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
Read full review It is well suited for any org with the need to control the web access of their users. It has succeeded in all of our deployment scenarios such as in a school, or many non profit organizations. We do not have a need for it on our own machines.
Read full review Pros Almost real time protection from all ongoing threats with their DLA inspection Great visibility into web filtering policies using the dashboards and reports No patching or downloads needed, immediate protection is provided as clients are always cloud connected Read full review Activity monitoring. In terms of cost it is affordable. Direct synchronization with Boundless Automation, this integration helps improve the management of networks at scale to increase efficiency, speed up operations and more. It can be accessed from anywhere with an Internet connection. It is intuitive and easy to use. Read full review Cons The admin interface would be better off not using Java Setting up SSL properly can be a bit challenging Could really use a better source for training, like a library of how-to videos Read full review A mobile roaming client would be good Reports for clients are sometimes fairly basic, some users prefer more in depth reports Read full review Usability I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface. I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
Read full review Support Rating I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
Read full review Alternatives Considered Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the
Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The
Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
Read full review Cost and umbrella had an issue with us as we had a hard time trying to make it work and never did figure out why it would not work. The reporting was lacking from what we could tell but again we could not get the trial working. So it was more cursory
Read full review Return on Investment Boosts business productivity with having secured systems Globally available threat protection adhering to our own security policies User may sometime find it difficult to deal with - so there can be a feature to make it more user friendly in terms of user experience. That is a bit of negative we have seen. Read full review WebTitan DNS Filter helps keep our employees focused on the job at hand. The cloud service eliminates having to trade in/up obsolete hardware every 3-5 years. Initial setup and configuration is straight forward and not terribly complicated. Read full review ScreenShots