The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.
N/A
Pricing
Verint Intelligent Virtual Assistant (IVA)
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Verint Intelligent Virtual Assistant (IVA)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
—
More Pricing Information
Community Pulse
Verint Intelligent Virtual Assistant (IVA)
Considered Both Products
Verint Intelligent Virtual Assistant (IVA)
Verified User
Program Manager
Chose Verint Intelligent Virtual Assistant (IVA)
Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and …