Web+Center vs. XEDD Processing Tool

Web+Center

XEDD Processing Tool

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Web+Center	Score 8.0 out of 10	Enterprise companies (1,001+ employees)	Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…	$25 Per User per Month
XEDD Processing Tool	Score 0.0 out of 10	N/A	Xact Data Discovery (XDD) offers the XEDD Processing Tool, a raw data processing engine for ediscovery.	N/A

Pricing

Web+Center

XEDD Processing Tool

Editions & Modules

Cloud Hosted: $25
Per User per Month
Small business Edition: $400
3 techs license + 1 yr support
Cloud Hosted - Unlimited Techs: $1,000
Per Month [Unlimited Users]
Enterprise Edition: $1,700
10 Tech Enterprise Edition: $6,000
10 techs license + 1 year support
Unlimited tech licenses: $18,000
Unlimited tech license + 1 yr support

No answers on this topic

Offerings

Pricing Offerings
Web+Center	XEDD Processing Tool
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Web+Center	XEDD Processing Tool
Top Pros	Pro Work orders Pro Nice feature Pro Automated email	No answers on this topic
Top Cons	Minus Types of data Minus Graphical user Minus User interface	No answers on this topic

Features

Web+Center

XEDD Processing Tool

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Web+Center 8.6 2 Ratings 9% above category average	XEDD Processing Tool - Ratings
Organize and prioritize service tickets	10.02 Ratings	00 Ratings
Expert directory	7.01 Ratings	00 Ratings
Subscription-based notifications	7.01 Ratings	00 Ratings
ITSM collaboration and documentation	7.42 Ratings	00 Ratings
Ticket creation and submission	10.02 Ratings	00 Ratings
Ticket response	10.02 Ratings	00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Web+Center 8.7 2 Ratings 12% above category average	XEDD Processing Tool - Ratings
External knowledge base	8.42 Ratings	00 Ratings
Internal knowledge base	9.02 Ratings	00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Web+Center 9.7 2 Ratings 24% above category average	XEDD Processing Tool - Ratings
Customer portal	9.52 Ratings	00 Ratings
Email support	9.52 Ratings	00 Ratings
Help Desk CRM integration	10.01 Ratings	00 Ratings

Best Alternatives
	Web+Center	XEDD Processing Tool
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	No answers on this topic
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	No answers on this topic
Enterprises	Salesforce Service Cloud Score 8.7 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Web+Center	XEDD Processing Tool
Likelihood to Recommend	9.0 (2 ratings)	- (0 ratings)

User Testimonials
	Web+Center	XEDD Processing Tool
Likelihood to Recommend	Internet Software Sciences It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need. Incentivized Jeffery Cropper IT Director Read full review	Xact Data Discovery (XDD) No answers on this topic
Pros	Internet Software Sciences Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues. Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers. The automated email and text message alerts are great to alert techs right away to reported problems. Incentivized Jerry Aguirre IT Manager / Systems Administrator Read full review	Xact Data Discovery (XDD) No answers on this topic
Cons	Internet Software Sciences I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is. Incentivized Jeffery Cropper IT Director Read full review	Xact Data Discovery (XDD) No answers on this topic
Alternatives Considered	Internet Software Sciences We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us. Incentivized Jerry Aguirre IT Manager / Systems Administrator Read full review	Xact Data Discovery (XDD) No answers on this topic
Return on Investment	Internet Software Sciences I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers. Incentivized Jeffery Cropper IT Director Read full review	Xact Data Discovery (XDD) No answers on this topic
ScreenShots	Web+Center Screenshots