Contact Center Software - Reviews

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Reviews (1-25 of 503)

Michael Bartlett profile photo
May 21, 2019

Review: "Fuze- Unified Communications as a Service-"

Score 10 out of 10
Vetted Review
Verified User
Review Source

I implemented Fuze in an environment with approximately 90 users, for a manufacturer of marine equipment in Fort Lauderdale. It is currently used across the whole organization, which consists of facilities in Fort Lauderdale and Holland, in addition to a mobile service group working around the wo...

    KENICHI ODAIRA profile photo
    May 17, 2019

    Genesys PureConnect Review: "Points of the decision to introduce PureConnect and the mechanism realized"

    Score 10 out of 10
    Vetted Review
    Verified User
    Review Source

    PureConnect Cloud is very suitable for companies that can not spend resources on system operation because of the small number of people in the information systems department, as in our company. Also, suitable for a company that requires some degree of system customization at the time of introduct...

      David Brewster profile photo
      April 09, 2019

      Genesys PureCloud Review: "Good Quality Contact Platform with a lot of possibilities"

      Score 8 out of 10
      Vetted Review
      Verified User
      Review Source

      PureCloud is well suited to multi site desk-based businesses and those who have remote workers. The Web-based interface and WebRTC phone mean that PureCloud will function wherever you are in the world, providing you have an internet connection. PureCloud has been successfully deployed to circa 45...

        Michael Furman profile photo
        April 04, 2019

        8x8 Contact Center Review: "Contact Center Connection Makes for Happy Customers (Internal as well as External)"

        Score 9 out of 10
        Vetted Review
        Verified User
        Review Source

        We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure ...

          Suresh K.S Kumar profile photo
          March 21, 2019

          Genesys PureEngage Review: "Why PureEngage Remains A Market Leader"

          Score 10 out of 10
          Vetted Review
          Verified User
          Review Source

          In case you want to come up with a custom solution or an application, Genesys SDKs provides you with 360-degree interoperability. You name it and I think we can make happen with the power SDKs provided by Genesys. Plus, the scalability of the applications is very high. PureEngage is such a powerf...

            Rebecca Hunt profile photo
            March 21, 2019

            Genesys PureCloud Review: "PureCloud simplicity"

            Score 9 out of 10
            Vetted Review
            Verified User
            Review Source

            PureCloud is currently being used in a few sites now within Coca Cola European Partners, we were the 2nd Site to go live with PureCloud as our Contact Centre tool. It is used by all departments in our Peterborough office with around 90 users. It enabled us to bring all levels of communication thr...

              David Scalise profile photo
              March 09, 2019

              Fuze Review: "A great phone service with easy user setup."

              Score 9 out of 10
              Vetted Review
              Verified User
              Review Source

              Setting up new users is a big thing that Fuze does well and it's something that helps save time as well. There have been a couple of times where we've needed to get some last minute new hires setup quick. Using the Fuze hub lets me create a user, assign their service, assign a number, and assign ...

                Bill Cummings profile photo
                March 05, 2019

                Review: "Talkdesk handles all our VOIP phone needs!"

                Score 9 out of 10
                Vetted Review
                Verified User
                Review Source

                It seems to me that it is good for sales-driven companies. We use it in our customer service department which covers both sales and service and its perfect for this application. Our call volume is generally pretty low. I'm not sure how well it would work in higher volume environments. As a superv...

                  Robert D'Alessandro profile photo
                  February 28, 2019

                  Genesys PureEngage Review: "An all in one solution for your contact center"

                  Score 10 out of 10
                  Vetted Review
                  Verified User
                  Review Source

                  Genesys is easy to recommend to a traditional call center. They provide fantastic products that can accommodate voice and chat routing. If you want to dabble into more complex modes of communication, Genesys really excels. They are able to take the customer experience and track them through your ...

                    Pete Libis profile photo
                    February 27, 2019

                    Genesys PureEngage Review: "The Enterprise Interacting Management Backbone"

                    Score 10 out of 10
                    Vetted Review
                    Verified User
                    Review Source

                    Unlike many other competing systems, the open-ended flexibility in configuring routing is the best, bar none. Pretty much whatever integration points, and routing logic you can dream up, you can build it in Genesys PureEngage; there is no practical limitation.

                      Aly Hajiani profile photo
                      February 15, 2019

                      Review: "Avaya, one of the best telecommunication providers!"

                      Score 9 out of 10
                      Vetted Review
                      Verified User
                      Review Source

                      Great for conference calls internationally. Connectivity is great and it's user-friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requireme...

                        sivaram anem profile photo
                        February 15, 2019

                        Genesys PureEngage Review: "Genesys : Computer to Telephony Integration Solution Provider"

                        Score 9 out of 10
                        Vetted Review
                        Verified User
                        Review Source

                        For large contact center environments, I would definitely recommend the Genesys PureEngage platform. However, for medium and small contact center environments (depending on their architecture-- ie if they are already on a cloud environment), I would recommend either the PureConnect or cloud platf...

                          Isaiah Perez profile photo
                          February 15, 2019

                          Genesys PureEngage Review: "PureEngage is Miles Ahead of Others"

                          Score 10 out of 10
                          Vetted Review
                          Verified User
                          Review Source

                          Thanks to the PTO System in Genesys WFM, we have set it up to auto approve time off, based on certain key factors/conditions, and no one has to be in office to process the PTO. This frees up much needed work time for our WFM Analysts. In addition, the tools within the system, such as Adherence Mo...

                            Rachel Ancheta profile photo
                            February 14, 2019

                            Talkdesk Review: "A user friendly and reliable system"

                            Score 10 out of 10
                            Vetted Review
                            Verified User
                            Review Source

                            Talkdesk is used across both of our support offices on a daily basis. We find it very user friendly and enjoy how efficient it is overall. Talk desk makes transfers and status updates easy to use which allows us to be able to stay in communication about what we are working on during shifts.

                              Farouq Mousa profile photo
                              February 14, 2019

                              Genesys PureEngage Review: "Genesys has Inspired Us to Deliver Best Customer Experience"

                              Score 10 out of 10
                              Vetted Review
                              Verified User
                              Review Source

                              I am working at Jawwal; the leading mobile operator in Palestine. We are using PureEngage to receive inbound calls from our subscribers to enable them to manage their self-service without making any need to call agents or visit the company showrooms. Currently the PureEngage platform is used by I...

                                Huzaifa Mukri profile photo
                                February 12, 2019

                                Genesys PureCloud Review: "You get what you pay for!!!"

                                Score 5 out of 10
                                Vetted Review
                                Verified User
                                Review Source

                                It's currently being used by our customer service team on one segment of the company. Its setup on a simple IVR and is only used for inbound capabilities today. The cloud-based functionality is an asset as it gives us flexibility to have agents work remotely. The challenge is that Purecloud's rep...

                                  Brandon McHenry profile photo
                                  February 08, 2019

                                  Genesys PureConnect Review: "Mixed Bag"

                                  Score 6 out of 10
                                  Vetted Review
                                  Verified User
                                  Review Source

                                  Where Genesys shines is when flexibility to make changes is needed. An example that stands out is a significant weather event drove extremely high call volumes into our call centers. On the fly we were able to make routing adjustments which would overflow calls to representatives with availabilit...

                                    Marcos Sanches profile photo
                                    May 23, 2019

                                    Talkdesk Review: "A problem Solver"

                                    Score 10 out of 10
                                    Vetted Review
                                    Verified User
                                    Review Source

                                    I've been working with Talkdesk for a year now it solved all the problems we had with other dialers, working almost 5 years in my actual company, we faced so many issues, but with Talkdesk we were able to get back our job quality, made our daily work much smoother than ever.

                                      Cory Swenson profile photo
                                      May 20, 2019

                                      User Review: "Talkdesk is worth it!!!"

                                      Score 10 out of 10
                                      Vetted Review
                                      Verified User
                                      Review Source

                                      TalkDesk helps us every day by bringing happiness to customers all across the United States. We rent out parking spots at garages from California all the way to Canada and we couldn't do it without TalkDesk. TalkDesk is very reliable with phone calls, customers can hear us crystal clear(unless th...

                                        Leigh Malamphy profile photo
                                        May 15, 2019

                                        User Review: "Talkdesk for Customer Support"

                                        Score 8 out of 10
                                        Vetted Review
                                        Verified User
                                        Review Source

                                        Currently, Talkdesk is being used by our Support team and our inbound Sales team. It allows our customers to call us directly with questions. If Support gets a Sales call, or vice versa, we are able to transfer calls between departments. We also use Talkdesk for outbound calls. We love that Talkd...

                                          Candice B profile photo
                                          May 14, 2019

                                          Talkdesk Review: "Intuitive, easy to use software."

                                          Score 9 out of 10
                                          Vetted Review
                                          Verified User
                                          Review Source

                                          Our company uses Talkdesk for consultant and customer support purposes. We primarily use Talkdesk in our Support and Field Development departments in order to communicate with our consultant field/customers, and to monitor productivity and other metrics of these departments.