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Reviews (1-25 of 678)

Shauna Stermer profile photo
Score 10 out of 10
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Avaya is being used currently across my organization in a multitude of ways. Not only are the hard phones used, but we also use the soft phones daily to address issues with schedule adherence, incoming calls, quality of calls, and other items. It presents an easy way for virtual workers and those...

Christopher Kaldenberg profile photo
Score 8 out of 10
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PureConnect is well suited for small to large companies of few to many departments, requiring a phone engine. It is also suited for large contact centers that provide multi-channel/omni-channel support and services for their partners. For example, an outsourcer with 50 clients can easily handle t...

Gennaro Montanino profile photo
September 16, 2019

GenesysPureEngage Rules

Score 8 out of 10
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Verified User
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Genesys PureEngage is used in the whole organization. All contact center users manage the customer journey from AXA customers via Genesys Pure Engage. More and more departments ask to onboard on Genesys platform to benefit from the features it provides. The business needs are addressed simply bec...

Michael Bartlett profile photo
Score 10 out of 10
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I implemented Fuze in an environment with approximately 90 users, for a manufacturer of marine equipment in Fort Lauderdale. It is currently used across the whole organization, which consists of facilities in Fort Lauderdale and Holland, in addition to a mobile service group working around the wo...

KENICHI ODAIRA profile photo
Score 10 out of 10
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Verified User
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PureConnect Cloud is very suitable for companies that can not spend resources on system operation because of the small number of people in the information systems department, as in our company. Also, suitable for a company that requires some degree of system customization at the time of introduct...