Contact Center Software - Reviews

Overall Rating

Reviewer's Company Size



Last Updated




Job Type


Reviews (1-25 of 839)

Christopher Kaldenberg | TrustRadius Reviewer
January 22, 2020

Full Control with PureConnect

Score 7 out of 10
Vetted Review
Verified User
Review Source

PureConnect is well suited for small to large companies of few to many departments, requiring a phone engine. It is also suited for large contact centers that provide multi-channel/omni-channel support and services for their partners. For example, an outsourcer with 50 clients can easily handle thou…

Farouq Mousa | TrustRadius Reviewer
December 25, 2019

Genesys has Inspired Us to Deliver Best Customer Experience

Score 10 out of 10
Vetted Review
Verified User
Review Source

I am working at Jawwal; the leading mobile operator in Palestine. We are using PureEngage to receive inbound calls from our subscribers to enable them to manage their self-service without making any need to call agents or visit the company showrooms. Currently the PureEngage platform is used by Inte…