Avaya IX Contact Center Reviews

107 Ratings
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Score 8.0 out of 100

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Reviews (1-5 of 5)

Michelle VanderBand | TrustRadius Reviewer
June 16, 2014

Avaya's Aura - Good or Bad

Score 10 out of 10
Vetted Review
Verified User
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Usability

8
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Read Michelle VanderBand's full review

Feature Scorecard Summary

Agent dashboard (9)
8.6
Validate callers (7)
8.8
Outbound response (7)
8.5
Call forwarding (9)
9.1
Click-to-call (CTC) (7)
9.1
Warm transfer (8)
8.6
Predictive dialing (7)
8.3
Interactive voice response (7)
8.1
REST APIs (7)
8.2
Call scripts (7)
8.5
Call tracking (8)
8.9
Multichannel integration (7)
8.9
CRM software integration (6)
8.0
Inbound call routing (10)
9.0
Omnichannel inbound routing (8)
8.9
Recording (8)
9.0
Quality management (8)
8.8
Call analytics (8)
8.6
Historical reporting (9)
9.1
Live reporting (9)
8.6
Customer surveys (7)
8.4
Customer interaction analytics (7)
8.6

About Avaya IX Contact Center

The Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center) is a contact center solution from business communications company, Avaya. It can be delivered in a public, hybrid, or private cloud as well as on-premise and can also be utilized as a UCaaS offering.
Categories:  Contact Center

Avaya IX Contact Center Integrations

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Avaya IX Contact Center Competitors

Avaya IX Contact Center Technical Details

Operating Systems: Unspecified
Mobile Application:No