My somewhat biased but honest review of Avaya Solutions.
June 06, 2014
My somewhat biased but honest review of Avaya Solutions.
Score 10 out of 10
Vetted Review
Software Version
Communications Manager 6.X
Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
We are a reseller of Avaya solutions and platforms but we also use the product internally as our communications solution. Avaya's UC platform is an ideal solution for our organization especially the mobility functions.
- Ease of administration is one of the biggest strengths of Avaya Solutions. The ability to configure multi-site Enterprise systems from one centralized administration application and make moves, adds, and changes is a key strength of the Avaya Solution.
- Avaya surviveabilty solutions are robust, multi-layered, and easy to deploy. When added with the ease of administration strength no other communication solution comes close.
- Avaya's mobility solutions enable communications from virtually anywhere on the planet. With features like EC500 which integrates your cellular phone to the voice network, to One-X Mobile which allows you to load an Avaya application on your smart-device, with Avaya you are always connected.
- Avaya could definitely improve it's convoluted licensing and registration processes. As a solutions implementer sometimes it can be difficult to navigate the maze of processes and steps required to get systems properly licensed and registered. There also tends to be long waits on registration confirmation. This increases total time to deployment.
- Some of the advanced applications positioning can be confusing. When you look at the complete solution portfolio of Avaya there are several advance applications that overlap each other in functionality. It can be difficult to suggest the correct solution.
- Avaya systems have improved our overall accessibility. With its mobility features customers are able to more effectively communicate with our employees which improves customer service. We achieved a 94% customer service rating on a recent survey.
- Avaya's new Virtualized servers require fewer resources to deploy. We are able to install the same amount of systems with a fraction of the resources. This allows us to install more systems as a company.
Using Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
Using Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- This feature rings your cellular phone at the same time it rings your desk phone. The user is able to switch between the cellular and the desk phone while active on the call seamlessly.
- Voicemail to email integration allows voicemails to appear in your Outlook inbox.
Yes - The mobile interface seamlessly integrates your cellular phone to the voice network. One-X mobile allows your to transfer and conference calls from your mobile device.