Item: Avaya Experience Platform
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We are Colombian BPO Company, We manage the services of many clients under AVAYA platform, we are implementing omnichannel services for most of clients.

We are interesting in channels integration under one platform or a platform that have the ability to connect other software solutions. Also interested in AI integration to improve channels efficiency

Pros and Cons

The stability or business continuity
Technical support
Innovation

Social Network channel
Integrate IA

Return on Investment

Keep more the 90% of cliens
Improve client satisfaction
Improve agents experience

Key Insights

Do you think Avaya Experience Platform delivers good value for the price?

Yes

Are you happy with Avaya Experience Platform's feature set?

Yes

Did Avaya Experience Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Experience Platform go as expected?

Yes

Would you buy Avaya Experience Platform again?

Yes

Likelihood to Recommend

Based in many years of experience AVAYA has a good support and stability, they have been developing the cloud solution and strategic alliances with innovator's companies.

The number of clients in different industries, number of licenses are impressive.

They value offer is according with the market needs and working to go further.

Great Technical Support!

Overall Satisfaction with Avaya Experience Platform