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Betterworks

Score6.1 out of 10

21 Reviews and Ratings

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What is Betterworks?

Betterworks offers intelligent performance management software solutions. Its enterprise-ready SaaS platform helps workforces and organizations achieve their potential with tools that foster greater manager effectiveness and employee performance, with the goal of increasing engagement and retention.


The Betterworks solution combines generative AI and data analytics to enable organizations to make smart, data-informed decisions linked to performance, calibration, skill development, career development, and succession planning.


A performance management solution, it incorporates goal-setting, manager-employee conversations, feedback, employee engagement, and recognition — all accessible in the applications employees use daily in the flow of work, like email, calendars, and messaging apps. Betterworks’ modules capture structured and unstructured data to provide HR with both comprehensive and granular views of employee performance. This enables managers to coach employees in both performance and career development, continuously improving performance and elevating the employee experience.


Increasing manager effectiveness

Betterworks eases the pressure managers experience by helping them more easily meet organizational and employee demands. Using conversation templates and check-in tools, managers can regularly review employee goal progress and engage in meaningful conversations around performance, recognition, and career development. This strengthens manager-employee relationships by increasing trust, transparency, and authenticity.


Delivering a better employee experience with AI as co-pilot

Businesses achieve better outcomes when employees feel engaged, productive, accomplished, and recognized. With Betterworks AI, employees can develop clear goals and metrics. Employees and managers can also create personalized, comprehensive, constructive, and unbiased feedback, leading to greater trust and focused career planning. Managers can use AI to improve the quality and clarity of their communications by drawing on employee goals, feedback, recognition, and other data to coach, express their expectations, and provide actionable and fair performance reviews.

Categories & Use Cases

Media

Betterworks Goals with Google Sheets Integrations
Betterworks Conversations with AI Assist
Betterworks Advanced Analytics
Betterworks Calibration 9-box with filter options
Betterworks Engage Topics
Betterworks Goals integration with Microsoft Teams

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Key Features

Learn about the best (and worst!) features Betterworks has to offer, as determined by TrustRadius' reviewers.
Based on 21 ratings of Betterworks's features
View all features

Top Performing Features

  • Corporate goal setting

    Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.

    Category average: 7.5

  • Subordinate goal setting

    Subordinate goal setting is the ability to define subordinate departmental or team goals in support of overall corporate goals.

    Category average: 6.9

  • Individual goal setting

    Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.

    Category average: 8

Areas for Improvement

  • Workflow restrictions

    Workflow restrictions ensure that employee can only see finalized official review once completed.

    Category average: 8

  • Manager note taking

    Ability for managers to insert ad-hoc notes about performance or evaluation process; supports continuous feedback.

    Category average: 7.8

  • Review reminders

    System can generate reminders to ensure review completion timeliness.

    Category average: 9.1

Reviews

What users are saying about Betterworks.
View all reviews

BetterWorks makes implementing OKRs framework simple

Incentivized
Verified User
Account Manager (1001-5000 employees employees)

Use Cases and Deployment Scope

We use BetterWorks to keep track of our Objectives and Key Results. The platform allows linking our Objectives with those of the rest of our team, and with the rest of the company. I also use BetterWorks to assess my key results and their progress. It is part of our company strategy.

Pros

  • Plan and set quarterly objectives and key results.
  • Follow up progress on key results.
  • Link objectives within the organization.

Cons

  • The UX could be updated.
  • I sometimes get confused with color assessments and progress tracking.
  • Some functionalities are locked according to the type of user.
  • Would like to have an option to track specific to-do's.

Most Important Features

  • Linking objectives
  • Progress tracking
  • Status tracking

Return on Investment

  • It has allowed us to align priorities.
  • Simplifies the annual employee assessment.
  • Gives visibility to the entire operation.

Alternatives Considered

Asana and Todoist: To-Do List & Task Manager

Other Software Used

Workday Human Capital Management, Ironclad, Workhuman (formerly Globoforce)

Betterwork for OKRs Management

Incentivized
Verified User
Director in Legal (201-500 employees employees)

Pros

  • Web based platform with everyone being able to access it anytime anywhere
  • Allows for company wide OKRs management and promotes transparency
  • Has some reporting functionalities

Cons

  • The platform is not very user friendly and requires training
  • Reporting is limited and has to be heavily customized to work for your organization

Most Important Features

  • OKRs management - creation of and tracking of objectives, key results
  • Reporting
  • Recordkeeping of performance evaluations

Return on Investment

  • A tool like this was highly viewed by the new hires as it shows the company's commitment to track everyone's contribution to corporates goals
  • Provides transparency into what each team does
  • The implementation was a big effort

Alternatives Considered

Lattice

Other Software Used

Slack, DocuSign

Loved Hyphen!

Incentivized
Verified User
C-Level Executive in Human Resources (501-1000 employees employees)

Use Cases and Deployment Scope

We used Hyphen company-wide. At the time, it was the only platform that we could find that allowed us to send text surveys to employees. Having the majority of our work force not be on a computer daily meant that we had to get creative in how we received feedback from our team. Hyphen was able to help us ensure that our workforce was happy, as well as to identify problems quickly and pinpoint any areas that we needed to further investigate. The team was great at helping us customize the platform, and really engaged with us to ensure that we had what we needed.

Pros

  • Customized platform
  • Ensured that we had the support we needed.
  • Engaged with us to ensure we could meet our team's needs.

Cons

  • The ability to respond back to our team members anonymously to dig deeper into issues.

Return on Investment

  • This allowed us to have a beat on the pulse of our team quickly.
  • This allowed us to see targeted areas of need for development or coaching.
  • This alerted us to an issue quickly so that we could investigate and deal with a situation before it became a larger issue.

Focus, Alignment, and No Duplicate Work

Incentivized
Stephanie CasstevensView profile
Marketing Manager in Marketing at Label Insight (51-200 employees employees)

Pros

  • Neat and easy to understand
  • Easy to sort by different critera
  • Shows how goals roll up in a tree/chart

Cons

  • It's sometimes hard to see ONLY your milestones and goals
  • Having more default units of measure might be nice (or being able to save your own custom ones)
  • Native integrations with software (like HubSpot) would be great

Return on Investment

  • We've been able to cut down on duplicate work because we're all aware of what everyone is working on.
  • We can best leverage everyone's skills by collaborating to achieve top company goals.
  • With BetterWorks our top company goals are always front of mind and driving our everyday work keeping us focused.

Other Software Used

HubSpot, HubSpot Sales, Engagio

Usability

Game changer for aligning organisation goals

Incentivized
Verified User
Program Manager in Information Technology (10,001+ employees employees)

Pros

  • Amazing user experience
  • Gamification and social
  • See alignment of your objectives to the top leadership

Cons

  • Seeing all people in the org and their objectives is not so intuitive
  • Mobile app has some bugs

Return on Investment

  • Results driven objectives
  • Alignment of goals across organisation
  • Transparency

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