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Dovetail doesn't do anything new, just makes it way easier
October 30, 2023

Dovetail doesn't do anything new, just makes it way easier

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dovetail User Research

We use Dovetail to compile all of our CX, Products and Sales user research so it's accessible to all the teams to influence our roadmaps and commercial strategies.
The ability to store surveys, videos and transcripts together in projects is very useful and viewing them forms part of new staff onboarding.

Additionally, we have used Dovetail as a way to store user / high-value customer interviews to demonstrate our product-market fit to potential investors during the Due diligence process to obtain external funding.
  • Grouping projects
  • Content repository
  • Sharing user feedback with external organisations
  • Make access possible per project rather than whole account
  • Embedded video is often choppy
  • Transcribe software is behind new (free) AI tools in market
  • Easy to share
  • Good account access structure
  • Integrations (not that we use many)
  • Saved us 10+ hours of DD work during fundraise
  • saves a good 15+ hour per new staff member onboard of current team time
  • quality of life vs having multiple google drives that nobody will look at

Do you think Dovetail delivers good value for the price?

Yes

Are you happy with Dovetail's feature set?

Yes

Did Dovetail live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dovetail go as expected?

Yes

Would you buy Dovetail again?

Yes

Dovetail gives an easy starting point to new starters so they can get the concept of why our product has been built/evolved to how it currently is. Get direct customer feedback to answer many of those early common questions and even shortcut the 'why don't we' thinking that every new hire has,

We also used Dovetail as a way to share high-value reference customer interviews and testimonials to demonstrate our product-market fit and techs capacity to investors during the Due Diligence process for obtaining external funding.