GoCo vs. Human Interest

We have really enjoyed using GoCo for our HR needs. It has suited us well after we switched from Zenefits. Initially we did not have good support with the rep from One Digital who served as our GoCo broker partner. However, we have a new rep who has been very responsive and helpful when employees have had benefit questions or issues with coverage.

Incentivized

From an HR standpoint, Human Interest was a seamless integration for our company. It has also been easy for us, as far as regular maintenance because there is nothing that we need to do when we have a new hire come aboard. Human Interest does all of the work for us and without the need for micromanagement. In my position, there is not a single scenario that I can think of where Human Interest is not well suited for a business of our size and type

Incentivized

• User interface
• Implementation
• Ease of use

Incentivized

• They sold us very well in the beginning and the original sales rep brought in his manager which also helped answer questions our executives had.
• Ease of use for employees seems great. Walking through as an employee is simple and quick. All electronic paperwork is great.
• Sending reminder emails to sign up for the 401(K) is a great feature that's easy to use. I have used these a lot!

Incentivized

• Handling exceptions for staff PTO requests for employees in their 90 day probationary period
• Ease of managing different hourly work week exceptions

Incentivized

• We purchased concierge service, but contact person changes frequently, and getting support when we need it is sometimes spotty.
• Sometimes features of the admin dashboard / portal don't work correctly.
• When contact person changes for concierge service, typically we're not notified, and we don't know who to contact when an issue comes up.

Incentivized

We will drop Human Interest as soon as they rectify their error in withdrawing $3600 in additional fees earlier this year

The platform fully integrates with our payroll system and makes onboarding and management of plan participants extremely easy for our team. The portal is super easy for all employees to use and feel comfortable rather than intimidated with their retirement account

Incentivized

Easy to navigate

Incentivized

Easy to navigate

Incentivized

GoCo has done a great job of being responsive to us in working through issues in the system.

Incentivized

They have a general support email that doesn't provide a case when an email is sent. I had to email multiple times to have an issue addressed which was frustrating and impacted the rating above. Human Interest doesn't have specific account managers which means that it is especially important that the support team is responsive to questions, otherwise, it is unclear if a problem is being worked on. On the other hand, their support team proactively reached out to communicate that an employee of ours was eligible for an additional contribution as they were over 50 years old. Our payroll system had capped the individual's contribution at $19K which is the current year max for most individuals. Human Interest let us know about the additional contribution availability enabling us to quickly update the employee record for future payrolls.

Incentivized

We didn't realize the timewise federal guidelines take to transfer assets from one group to another.

Incentivized

GoCo is a little less expensive than other options and works pretty well overall

Incentivized

In my other profession, CPA, I have worked with and been involved with numerous other 401K Plan providers. Paychex, Ascensus, Modern Woodman, etc. Some have been very time consuming from implementation to ongoing contributions. Human Interest is a quality organization and has a great platform with easy access and reporting. No heavy lifting and no ongoing tedius work.

Incentivized

Human Interest is well set up.

Incentivized

Very professional

Incentivized

• Simplify payroll
• Simplify New hire onboarding
• Difficulty with new laws during covid

Incentivized

• Our time and effort in managing the 401K plan should be considerably reduced.
• We have now one contact as opposed to three that we had with our old plan which will help me get answers to questions without having to determine who is in charge of what aspect of the plan.

Incentivized