Item: Jira Work Management
Rating: 10
Author: Deepak Kumar

Use Cases and Deployment Scope

If you want to build a service desk for your company, Jira is a great tool for this job. You can link Jira to all your internal systems, which will allow you to use Jira as a service desk and also as a product development tool. Jira is a very flexible tool, which will allow you to configure workflows and ways to follow up on requests. With Jira, you can also track your time spent in order to have better time/money management.

Pros and Cons

Custom reporting.
Automation rules.
Integration.
Very good documentation.
Easy to use.
Good support.

Mobile app of Jira need to improve.
It is little difficult when comes to configuration.

Most Important Features

Reporting
Management of project
Documentation

Return on Investment

Increased the efficiency of our team.

Key Insights

Do you think Jira Work Management delivers good value for the price?

Yes

Are you happy with Jira Work Management's feature set?

Yes

Did Jira Work Management live up to sales and marketing promises?

Yes

Did implementation of Jira Work Management go as expected?

Yes

Would you buy Jira Work Management again?

Yes

Likelihood to Recommend

With Jira Service Management (Jira Service Desk), the biggest advantage is the ability to easily follow up and fix any issues that are raised. I also like that I can create different entry points (customers, partners, internal users, ...) and different types of requests (like product changes, feedback, product bugs or issues, operational requests, ...) and I can have different workflows for each request type. The customization and integration options are really powerful and the flexible workflows are a big plus for the product.

automation workflow

Overall Satisfaction with Jira Work Management (Jira Core)