The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.
The following is a quick overview of editions offered by other software in similar categories
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knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product. … Routing is best suited for sales type queues. It is more challenging (to cost justify) in care queues. … knowledgeable; easy to work with; their list of c…