ShipStation

I needed a shipping solution that was more powerful than the build in shipping in an eCommerce platform. ShipStation is a leader in eCommerce shipping with Real time data passed two ways to an eCommerce platform .I also needed a more robust return platform that was fully integrated with shipping and ShipStation allowed this.

• ROI has been great, took almost no time to get it setup
• Tight integration with eCommerce

QuickBooks Desktop Enterprise

QuickBooks Online Advanced, BigCommerce, SOS Inventory, Webgility

We have ShipStation integration to our WM system in order to ship parcel orders for our 3PL customers. With the integration we are able to send the order that need shipping to ShipStation, buy postage and prepare shipments. Once the orders are marked as shipped within ShipStation that information is then sent back to the WMS so that ASN info can be prepared for our clients.

• Forced to update to higher subscription levels to keep using service you are currently using.
• Lack of communication of updates or policies causing delays in shipments.
• Lack of communication about API updates causing data connection issues.
• Ability to get detailed reporting of order history and activities is not desired.

ShipHawk and ShipHero

ShipHawk, ShipHero

We use ShipStation to integrate with our Bigcommerce website for purposes of offering customers multiple shipping options at checkout, and to streamline our own internal shipping processes. I.e it provides multiple shipping options from all the big carriers (UPS, USPS, Fedex etc.) and discounted rates on those options. It also automates tracking info and shipping details to our customers.

• Has decreased our shipping costs due to their group buying power
• Has saved us time from manually sending tracking info and updates to customers
• Can be used directly from our Bigcommerce portal when shipping, expediting the shipping process and keeping things organized.

ShipBob

BigCommerce, Klaviyo, EZ Texting, Elfsight

We use ShipStation to manage the outbound shipments of 25k+ orders per year. It acts as our main fulfillment system, while we use another platform for inventory management.

• QC at pack
• Label production

• None

ShippingEasy

Zoho One, Microsoft 365, Shopify Plus

I have used ShipStation for 4 years now. Up until the last 6-8months it worked flawlessly and was headache free. Within the last 6months I have had issues with USPS International Shipping to where I am unable to utilize USPS International shipping for letters/documents or packages. Explanations below... 1) Going back ~6months ago ShipStation started defaulting for USPS International packages to using Global Post even though USPS had been selected and Global Post was not even a carrier I had setup inside of ShipStation. I created a 'support case' and someone quickly got on the problem and resolved it and in fact due to my request completely disabled Global Post from being used with my account per my request. Then on 1/25/2023 I went to create a USPS International Package Label and all of a sudden the label created showed Global Post. I went and looked at my shipping settings and quickly saw that without my authorization Global Post services had been checked to use for USPS International Packages, even after this had supposedly been disabled for my entire acccount? After unchecking the Global Post selections and voiding the original label ShipStation still created a label using Global Post! After 5 attempts I gave up and reached out to support on 1/25/2023. To this day this has not been resolved and since originally filing the support case no one has responded since 1/30/2023 and that was simply the original person I spoke with via Chat asking if it had been resolved which I replied no; no one has even responded to the case. 2) More recently 2/25/2023 I tried sending a USPS International Letter and in creating the label ShipStation now creates a label that is not scaled correctly and no way to scale it correctly and it does not fit the address into the box area that is supposed to print. The label does not have customs information on it as it used to; secondly I could not even void the label as I had been able to in the past. Since 2/25/2023 I have explained/re-explained the issue taken pictures of 2 printed labels side by side attached PDF's of a good label vs. this bogus label that doesn't even print correctly and for 10 days not the support person can't even acknowledge that there is an issue. I have spent far too much time on ShipStation. While I may continue to use it for Fedex and US shipments I am starting testing other shipping service platforms as the support from ShipStation lately is simply unacceptable. From what I have been reading on various forums/reviews I am not the only one who has pretty much had enough with the lack of support from ShipStation.

• Ease of not having to go to the Fedex or USPS office all the time to create shipping labels.
• Handling of Customs documentation

• When it has worked it is good and simplifies shipping. In my opinion, when it doesn't don't expect anything to get fixed anytime soon. Make sure to have a backup plan.