1. Home
  2. Shipping Software
  3. ShipStation Reviews
  4. User Review of ShipStation
Put your money and time somewhere else!
July 18, 2023

Put your money and time somewhere else!

Jordan Talmor | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ShipStation

We use ShipStation to manage the outbound shipments of 25k+ orders per year. It acts as our main fulfillment system, while we use another platform for inventory management.
  • QC at pack
  • Label production
  • None
In my experience, they both are bad. I believe ShipStation was the better option when we moved over, but I do not believe it has not kept up with changes on Shopify.

Do you think ShipStation delivers good value for the price?

No

Are you happy with ShipStation's feature set?

No

Did ShipStation live up to sales and marketing promises?

No

Did implementation of ShipStation go as expected?

Yes

Would you buy ShipStation again?

No

In my opinion, I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. It is my belief that they are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to what I believe is their poorly written software. I feel their software is not updated in a timely manner, so, in my experience, when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.