Be a Hero from Anywhere
Overall Satisfaction with SolarWinds MSP Anywhere
Our organization recently switched from a competing on demand "helpdesk" tool to SolarWinds MSP Anywhere. [It's being used] for internal use as well as for use in support of our non-managed customers (project / break-fix customers). We use it as a way to connect remotely, administer, and maintain those customers on demand, and with their consent. Since we have used other SolarWinds tools, this was one factor we used to make the decision. It also helped immensely that the cost was significantly less as compared to competing solutions.
- Makes it easy to manage multiple technician accounts.
- Easy to review previous session history.
- Has a post-help survey tool that can be used to send to staff or customers.
- It doesn't always exit/close down cleanly.
- I would like to see improved integration with PSA tools, such as AutoTask.
- The interface (GUI) is a bit boring, but I'll take that over functionality any day.
- We've seen a 50% reduction in cost as compared to a similar tool, without the loss of any functionality.
Quite simple in the cost to function ratio. It was as simple as that.