What users are saying about
71 Ratings
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Score 7.8 out of 100
33 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Remote Administration

    N-able N-central

    Feature Set Not Supported
    N/A
    7.9

    N-able Take Control

    79%
    N-able Take Control ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    8.7
    87%
    8 Ratings

    File transfer

    N/A
    0 Ratings
    6.9
    69%
    9 Ratings

    Instant message

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.2
    62%
    3 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    5.5
    55%
    6 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.5
    85%
    8 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Session record

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Annotations

    N/A
    0 Ratings
    8.6
    86%
    4 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    6.5
    65%
    8 Ratings

    Attribute Ratings

    • N-able Take Control is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.9

    N-able N-central

    69%
    21 Ratings
    7.9

    N-able Take Control

    79%
    9 Ratings

    Likelihood to Renew

    9.1

    N-able N-central

    91%
    2 Ratings

    N-able Take Control

    N/A
    0 Ratings

    Usability

    9.1

    N-able N-central

    91%
    3 Ratings

    N-able Take Control

    N/A
    0 Ratings

    Support Rating

    8.8

    N-able N-central

    88%
    14 Ratings

    N-able Take Control

    N/A
    0 Ratings

    Implementation Rating

    8.4

    N-able N-central

    84%
    4 Ratings

    N-able Take Control

    N/A
    0 Ratings

    Likelihood to Recommend

    N-able

    N-able N-central is highly suitable for IT Admins within large organizations that need oversight of all it equipment. Ideal for managing organizations that need inventory and management of more than 10 IT devices. Highly inappropriate for smaller scale companies that mange less than 10 PCs
    Read full review

    N-able

    In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
    Read full review

    Pros

    N-able

    • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
    • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
    • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
    Read full review

    N-able

    • Easy to use remote support.
    • Easily and securely access sensitive systems.
    • Easily set-up our end users with the ability to remote access to their own desktops as needed.
    Read full review

    Cons

    N-able

    • Expensive software
    • The support team are terrible
    • Sales team will promise the world to get you over the line
    • Subscription management is tedious
    • Old software with very little development and the support team will not provide any further information on this - no roadmap
    • Integrations galore - but none of them are effective
    Read full review

    N-able

    • Copy and paste functions from the host to a remote desktop is cumbersome.
    • Screen sizing is an issue for lower resolution devices (servers).
    Read full review

    Pricing Details

    N-able N-central

    Starting Price

    Editions & Modules

    N-able N-central editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      N-able Take Control

      Starting Price

      Editions & Modules

      N-able Take Control editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        N-able

        Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
        Read full review

        N-able

        No answers on this topic

        Usability

        N-able

        The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
        Read full review

        N-able

        No answers on this topic

        Support Rating

        N-able

        For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.
        Read full review

        N-able

        No answers on this topic

        Implementation Rating

        N-able

        Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
        Read full review

        N-able

        No answers on this topic

        Alternatives Considered

        N-able

        N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.
        Read full review

        N-able

        Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
        Read full review

        Return on Investment

        N-able

        • Reduced time to manage and support servers and endpoints.
        • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
        • The subscription cost associated with N-central, to our clients has a good profit margin for us.
        Read full review

        N-able

        • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
        • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
        Read full review

        Screenshots

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