<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
622 Ratings

New Relic

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

SolarWinds Server & Application Monitor

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
622 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Application Performance Management

    New Relic

    Feature Set Not Supported
    N/A
    8.7

    SolarWinds Server & Application Monitor

    87%
    SolarWinds Server & Application Monitor ranks higher in 12/12 features

    Application monitoring

    N/A
    0 Ratings
    9.1
    91%
    268 Ratings

    Database monitoring

    N/A
    0 Ratings
    8.4
    84%
    233 Ratings

    Threshold alerts

    N/A
    0 Ratings
    9.2
    92%
    273 Ratings

    Predictive capabilities

    N/A
    0 Ratings
    8.1
    81%
    218 Ratings

    Application performance management console

    N/A
    0 Ratings
    8.3
    83%
    242 Ratings

    Collaboration tools

    N/A
    0 Ratings
    8.0
    80%
    149 Ratings

    Out-of-the box templates to monitor applications

    N/A
    0 Ratings
    8.4
    84%
    258 Ratings

    Application dependency mapping and thresholding

    N/A
    0 Ratings
    8.7
    87%
    219 Ratings

    Virtualization monitoring

    N/A
    0 Ratings
    9.3
    93%
    237 Ratings

    Server availability and performance monitoring

    N/A
    0 Ratings
    9.5
    95%
    272 Ratings

    Server usage monitoring and capacity forecasting

    N/A
    0 Ratings
    8.9
    89%
    253 Ratings

    IT Asset Discovery

    N/A
    0 Ratings
    8.5
    85%
    202 Ratings

    Attribute Ratings

    • New Relic is rated higher in 3 areas: Availability, Performance, Implementation Rating
    • SolarWinds Server & Application Monitor is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Product Scalability

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    9.1

    SolarWinds Server & Application Monitor

    91%
    279 Ratings

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings
    8.7

    SolarWinds Server & Application Monitor

    87%
    10 Ratings

    Usability

    5.8

    New Relic

    58%
    5 Ratings
    8.7

    SolarWinds Server & Application Monitor

    87%
    30 Ratings

    Availability

    10.0

    New Relic

    100%
    2 Ratings
    8.1

    SolarWinds Server & Application Monitor

    81%
    4 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings
    5.5

    SolarWinds Server & Application Monitor

    55%
    4 Ratings

    Support Rating

    7.7

    New Relic

    77%
    7 Ratings
    8.6

    SolarWinds Server & Application Monitor

    86%
    31 Ratings

    Online Training

    New Relic

    N/A
    0 Ratings
    4.5

    SolarWinds Server & Application Monitor

    45%
    1 Rating

    Implementation Rating

    7.0

    New Relic

    70%
    9 Ratings
    4.5

    SolarWinds Server & Application Monitor

    45%
    5 Ratings

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating
    8.1

    SolarWinds Server & Application Monitor

    81%
    3 Ratings

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
    Anonymous | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    A company that has already invested in the SolarWinds ecosystem can drive additional value by adding Server & Application Monitor. Installing and configuring the additional functionality of SAM can prove to be a very worthwhile investment in most situations. Templates for canned software make the setup quick and efficient. Companies that leverage multi-tiered/in-house applications or require precise details of performance across an entire stack will want to look at solutions from other vendors.
    Mike Hochstein | TrustRadius Reviewer

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Meraz Haque | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    • Monitor Azure Cloud Severs- We use SolarWinds SAM to monitor Active Directory and DNS on Several DCs published on Azure Cloud.
    • Monitor Hyper V and VMware - SolarWinds SAM monitors applications on both Hyper V and VMware, while also monitoring the physical host machines.
    • It also helps us monitor Warranty expiration for physical servers.
    Anonymous | TrustRadius Reviewer

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.
    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    • The get the best out of it requires a decent amount of knowledge of the product. In saying that, you could absolutely get the basics up and running using their how-to's and built in wizards, and with continual use find your way around and customise it further to your environment to best serve your organisation/objectives.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    New Relic

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details

    SolarWinds Server & Application Monitor

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SolarWinds Server & Application Monitor Editions & Modules

    Additional Pricing Details
    SAM pricing starts at $2,995.

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Anonymous | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    SolarWinds Server & Application Monitor 8.7
    Based on 10 answers
    We are heavily invested in Solarwinds products for a reason. They are generally easy to setup and run with, requiring only some interfacing with support or help articles on rare occasions. They do what we bought them to do and we can't ask for more.
    Derek Benson | TrustRadius Reviewer

    Usability

    New Relic

    New Relic 5.8
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Anonymous | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    SolarWinds Server & Application Monitor 8.7
    Based on 30 answers
    SolarWinds Server & Application Monitor is quite easy to use and super versatile. It allows you to do just about anything you can through premade templates or through scripting. You can use an agent on the servers if you want to, or you can monitor through WMI or SNMP credentials. You can customize thresholds for alerting quickly, and you can configure alerts to be as complex or as simple as you want.
    Drew Hood | TrustRadius Reviewer

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!
    Jayson E. Conry | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    SolarWinds Server & Application Monitor 8.1
    Based on 4 answers
    The tool works and monitors items 24x7, it only requires maintenance a little more frequently due to security fixes in the Windows operating system.
    Rafael Santos | TrustRadius Reviewer

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Jayson E. Conry | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    SolarWinds Server & Application Monitor 5.5
    Based on 4 answers
    The graphical interface and the performance of the database leave a little to be desired, they could be better explored.Some functionality and screens do not work well depending on the browser used. The integrations never had any problems or caused crashes in other systems.
    Rafael Santos | TrustRadius Reviewer

    Support Rating

    New Relic

    New Relic 7.7
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Jayson E. Conry | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    SolarWinds Server & Application Monitor 8.6
    Based on 31 answers
    I think there was only a couple times I had to open a support case for SAM and one time they got multiple engineers on the phone to get a better idea what I was trying to monitor and was able to point me in the best direction to monitor that system.
    Ryhlen Schoeberl | TrustRadius Reviewer

    Online Training

    New Relic

    No score
    No answers yet
    No answers on this topic

    SolarWinds Server & Application Monitor

    SolarWinds Server & Application Monitor 4.5
    Based on 1 answer
    It was sufficient to read their documentation and watch videos.
    Joe Parlett | TrustRadius Reviewer

    Implementation Rating

    New Relic

    New Relic 7.0
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Travis Crowder | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    SolarWinds Server & Application Monitor 4.5
    Based on 5 answers
    Make sure SNMP and WMI are configured ahead of time
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Anonymous | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    Solarwinds Server & Application Monitor is a great comprehensive monitoring solution. It covers all aspects of monitoring your infrastructure via a modular approach. While other applications can be slightly better at asset management or monitoring one specific application or application suite, Solarwinds Server & Application Monitor does a great job across the board while being extremely flexible and customizable
    Anonymous | TrustRadius Reviewer

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Jayson E. Conry | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    SolarWinds Server & Application Monitor 8.1
    Based on 3 answers
    It is hard to find the recommended SQL setup and convince others that is the way you should configure the server when you set it up
    Joe Parlett | TrustRadius Reviewer

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Anonymous | TrustRadius Reviewer

    SolarWinds Server & Application Monitor

    • Our business is not IT, but we make money with the services provided by IT. For this reason, if the IT infrastructure does not work, we will suffer.
    • We need to have systems working 24/7, but no one in IT needs to work at night.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Add comparison