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Top Rated
127 Ratings
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Top Rated
450 Ratings

New Relic

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Top Rated
127 Ratings
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Score 8 out of 100

SolarWinds Server & Application Monitor

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Top Rated
450 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

New Relic

Do you need to monitor OS-based workloads? Do you have a mix of on-prem and Cloud instances? Do you need to have a converged view to see your OS, application, real-user monitoring (REUM), Synthetics, and other time-series data? New Relic is the platform that can deliver on those requirements.Their technical support one of the best engagements we have had with a vendor. Exemplary in every way!
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

I really like the fact that it integrates with other Solarwinds products that monitor the network and what's going on with the host. So if you have high CPU usage and there is minimal bandwidth, it's a very simple solution (more processing or memory please). Trending helps you see where the issue starts and you can even get an alert based on set parameters. We have one monitoring our internet status, using the proxy.
Fernando Villamil | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
SolarWinds Server & Application Monitor
8.3
Application monitoring
New Relic
9.4
SolarWinds Server & Application Monitor
8.9
Database monitoring
New Relic
8.0
SolarWinds Server & Application Monitor
8.1
Threshold alerts
New Relic
8.5
SolarWinds Server & Application Monitor
8.8
Predictive capabilities
New Relic
6.8
SolarWinds Server & Application Monitor
7.6
Application performance management console
New Relic
8.1
SolarWinds Server & Application Monitor
8.1
Collaboration tools
New Relic
6.2
SolarWinds Server & Application Monitor
6.6
Out-of-the box templates to monitor applications
New Relic
7.6
SolarWinds Server & Application Monitor
8.0
Application dependency mapping and thresholding
New Relic
7.4
SolarWinds Server & Application Monitor
8.3
Virtualization monitoring
New Relic
7.9
SolarWinds Server & Application Monitor
8.4
Server availability and performance monitoring
New Relic
8.4
SolarWinds Server & Application Monitor
9.3
Server usage monitoring and capacity forecasting
New Relic
7.8
SolarWinds Server & Application Monitor
8.5
IT Asset Discovery
New Relic
6.4
SolarWinds Server & Application Monitor
8.6

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • The granularity in its alerts and reporting gives me access to critical information, especially in compliance.
  • Its LDAP integration with Active Directory really helps in keeping organized our "Master List" of network-connected devices.
  • Once, when my Windows Server Update Service was unavailable, was able to implement patches through it.
  • The GUI is very user intuitive.
John-John Reyes Figueroa | TrustRadius Reviewer

Cons

New Relic

  • New Relic can instrument many web frameworks out-of-the-box, but some of the less-popular frameworks require development.
  • It can be hard to express that some 400-series responses are acceptable and expected, but that an unusual volume of them could be a defect.
  • New Relic is very expensive, particularly if you have many QA environments.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • Help links & additional tool-tips. Having thorough and easy to understand instructions is the most important part of software this comprehensive and it would be great to include direct links to wiki pages.
  • Monitor/Alert templates. The program could use more and simpler alerts and monitors.
Callen Gilmartin | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 9.0
Based on 8 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 9.0
Based on 8 answers
Easy to use and they keep expanding on its functionality. We also have a good relationship with them. Rarely have issues or need to contact support.
Ryhlen Schoeberl | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 9.0
Based on 13 answers
What makes this product great is that it is easy to setup and configure. Many products are very time consuming to get setup and implement. This leads to a delay in their use, and slow adoption. Because of the ease of use of Solarwinds we have gotten a lot of use out of it.
Ryan Andrus | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 5.5
Based on 1 answer
No answer on this topic is available.

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 5.5
Based on 1 answer
No answer on this topic is available.

Support

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.9
Based on 10 answers
We talk to a initial person and they may not be specialized in what we are trying to resolve. They then have to call back or have someone call back after that person is free from working on another issue with another customer.
Erron Walter | TrustRadius Reviewer

Implementation

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 6.4
Based on 2 answers
No answer on this topic is available.

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

SolarWinds Server & Application Monitor

The tool does what it says, and gives you great insight into your environment. Out of all the SolarWinds products that I have used over the years, my top two are SolarWinds Server & Application Monitor and N-Able. Depending on your business needs, either will do the job, but it depends on your use case. For me, I like to work remote, be able to diagnose issues quickly, and fix issues from anywhere that I have an internet connection.
Daniel Stinson | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 7.3
Based on 1 answer
No answer on this topic is available.

Return on Investment

New Relic

  • New Relic has enabled us to be proactive when it comes to application errors, we can fix them before they reach a larger segment of our user base.
  • We've been able to identify poorly performing database queries and tune the performance as a result.
  • We've improved customer satisfaction by tracking overall performance and making improvements over time.
Kevin Van Heusen | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • One of the biggest areas of ROI is for our DBA, with the combination of SAM and DPA we have been able to streamline the maintenance and troubleshooting of applications. On several instances, it has taken us probably less than 5 minutes to tell supervisors where the issue lies when something is not working.
  • The second area that it helps is helping us see trends on our servers to know if we need to address specific areas of growth to ensure continued productivity and smooth operations.
  • Initially this was not part of our "initial" purchase with SolarWinds, however, now it is definitely one of the core SolarWinds modules that are used on a daily basis to assist in monitoring our network.
Nate Nettrouer | TrustRadius Reviewer

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Server & Application Monitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

New Relic
8.5
SolarWinds Server & Application Monitor
8.7

Likelihood to Renew

New Relic
9.0
SolarWinds Server & Application Monitor
9.0

Usability

New Relic
9.0
SolarWinds Server & Application Monitor
9.0

Reliability and Availability

New Relic
10.0
SolarWinds Server & Application Monitor
5.5

Performance

New Relic
8.0
SolarWinds Server & Application Monitor
5.5

Support

New Relic
8.0
SolarWinds Server & Application Monitor
8.9

Implementation

New Relic
8.5
SolarWinds Server & Application Monitor
6.4

Scalability

New Relic
8.0
SolarWinds Server & Application Monitor
7.3

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