Top Rated
163 Ratings
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Top Rated
541 Ratings
Top Rated
163 Ratings
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Score 8.1 out of 100

SolarWinds Server & Application Monitor

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Top Rated
541 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server and Application Monitor can be used for any sort of servers or application monitoring such as Windows, Linux, Unix, AIX etc it also do not have any dependency on on-premises, google cloud, AWS or azure. All SAM does is to use the appropriate monitoring method having all pre-requisites in place already.
Nikhil Kumar Sharma | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
SolarWinds Server & Application Monitor
8.1
Application monitoring
New Relic
SolarWinds Server & Application Monitor
8.6
Database monitoring
New Relic
SolarWinds Server & Application Monitor
8.0
Threshold alerts
New Relic
SolarWinds Server & Application Monitor
8.5
Predictive capabilities
New Relic
SolarWinds Server & Application Monitor
7.7
Application performance management console
New Relic
SolarWinds Server & Application Monitor
8.1
Collaboration tools
New Relic
SolarWinds Server & Application Monitor
7.2
Out-of-the box templates to monitor applications
New Relic
SolarWinds Server & Application Monitor
7.9
Application dependency mapping and thresholding
New Relic
SolarWinds Server & Application Monitor
7.4
Virtualization monitoring
New Relic
SolarWinds Server & Application Monitor
8.3
Server availability and performance monitoring
New Relic
SolarWinds Server & Application Monitor
9.1
Server usage monitoring and capacity forecasting
New Relic
SolarWinds Server & Application Monitor
8.5
IT Asset Discovery
New Relic
SolarWinds Server & Application Monitor
8.3

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • SolarWinds Server & Application Monitor helps monitor the status or some of our most important applications. It has the capability of letting us know when an application goes down which helps us fix the issue faster.
  • SolarWinds Server & Application Monitor helps monitor the resources on servers. By knowing the key components of the server such as CPU, RAM, and storage, we can forecast whether we need to increase or decrease resources on any server.
  • SolarWinds Server & Application Monitor helps us by sending real time alerts when issues occur related to servers that we are monitoring.
Cody Plassmeyer | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • I would much like to see the modules sold in categorically grouped bundles, such as a networking bundle which would include all modules relating to the network.
  • Would love to see an addition of an API or something like that to connect to VMware Vcenters.
  • Found that if you acknowledge alerts, it makes it very difficult to remediate them inside of the program.
John-John Reyes Figueroa | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 7.7
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.6
Based on 11 answers
Easy to use and they keep expanding on its functionality. We also have a good relationship with them. Rarely have issues or need to contact support.
Ryhlen Schoeberl | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.7
Based on 30 answers
SolarWinds Server & Application Monitor is quite easy to use and super versatile. It allows you to do just about anything you can through premade templates or through scripting. You can use an agent on the servers if you want to, or you can monitor through WMI or SNMP credentials. You can customize thresholds for alerting quickly, and you can configure alerts to be as complex or as simple as you want.
Drew Hood | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 4.6
Based on 2 answers
No answer on this topic is available.

Performance

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 4.6
Based on 2 answers
No answer on this topic is available.

Support Rating

New Relic

New Relic 8.0
Based on 6 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.4
Based on 20 answers
The initial SolarWinds Server & Application Monitor setup for our organization was a project tasked to me. I had to spend some time getting things prepared, such as finding a place for the VM that would be running SolarWinds Server & Application Monitor and making sure we had sufficient resources available. The install of the product was very frustrating, as there were a few failed installs--mostly getting rights to the MS SQL server for the database. Even after the install, there were calls to support where I needed some hand holding to get to the next step. Once escalated emails were sent, a support tech was able to resolve all issues and we got SolarWinds Server & Application Monitor up and running. Highly recommend taking the free classes SolarWinds offers to learn more about this product. They helped a lot to improve product knowledge.
Marty Mankins | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 8 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 4.6
Based on 3 answers
No answer on this topic is available.

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

SolarWinds Server & Application Monitor

We selected SolarWinds Server & Application Monitor over AppDynamics because SolarWinds product suited our needs better. We needed better infrastructure monitoring and internal application monitoring brought from other vendors. If we wanted to monitor an application that was being developed by our company and we needed to track every transaction of it then we would have gone for AppDynamics, but SolarWinds was a better fit for our use case.

Devbrath Pant | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 4.7
Based on 2 answers
No answer on this topic is available.

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • The fact that you can now see something you knew nothing about is always a big plus.
  • Adding value by streamlining other software that is included in Solarwinds Sam makes it a corner store. Convenient software at a glance versus working with teams to figure out who's the problem is it. The resolution time is in minutes now.
  • One negative item I have is, I can't think of everything, so why did I not monitor it. Not an actual negative, the system is very flexible so if you can think of it you or someone else has probably already done it. Just need to look it up.
Fernando Villamil | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Proactive Detection0.254
Incident Intelligence0.505
  1. per user
  2. per GB
  3. per million app transactions
  4. per incident
Additional Pricing Details

SolarWinds Server & Application Monitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Server & Application Monitor Editions & Modules

Additional Pricing Details
SAM pricing starts at $2,995.

Rating Summary

Likelihood to Recommend

New Relic
8.5
SolarWinds Server & Application Monitor
8.7

Likelihood to Renew

New Relic
7.7
SolarWinds Server & Application Monitor
8.6

Usability

New Relic
9.0
SolarWinds Server & Application Monitor
8.7

Reliability and Availability

New Relic
10.0
SolarWinds Server & Application Monitor
4.6

Performance

New Relic
8.0
SolarWinds Server & Application Monitor
4.6

Support Rating

New Relic
8.0
SolarWinds Server & Application Monitor
8.4

Online Training

New Relic
SolarWinds Server & Application Monitor
4.5

Implementation Rating

New Relic
8.5
SolarWinds Server & Application Monitor
4.6

Scalability

New Relic
8.0
SolarWinds Server & Application Monitor
4.7

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