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Spiky

Spiky

Overview

What is Spiky?

Spiky uses the power of AI to gain insights into how well a meeting is going, identify areas for improvement, and determine the path of improvement.Use Cases:Leverages customer insights to prioritize the needs and reactions of the customers to increase…

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Recent Reviews

TrustRadius Insights

Spiky.ai, powered by AI, serves as a valuable sales coach that has garnered positive feedback from users and customers alike. This …
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TrustRadius Insights
TrustRadius Insights

More effective working routine!

10 out of 10
April 06, 2023
My team works remotely and we are a team of developers. Spiky.ai helped some inefficiencies diminish in mine and my team's daily routine. …
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My review of Spiky.ai

9 out of 10
March 21, 2023
Spiky.ai is an excellent tool to improve our brand's reputation. By leveraging Spiky.ai's capabilities, I can proactively engage with …
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Reviewer Pros & Cons

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Volker Ballueder | TrustRadius Reviewer
Volker Ballueder
CEO (Chief Executive Officer)
Ballueder Partners (Management Consulting, 1-10 employees)
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Pricing

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Spiky

Spiky

N/A
Unavailable

What is Spiky?

Spiky uses the power of AI to gain insights into how well a meeting is going, identify areas for improvement, and determine the path of improvement. Use Cases: Leverages customer insights to prioritize the needs and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Spiky?

Spiky uses the power of AI to gain insights into how well a meeting is going, identify areas for improvement, and determine the path of improvement.

Use Cases:

  • Leverages customer insights to prioritize the needs and reactions of the customers to increase sales performance.
  • Faster training. Utilizes insights and leads sales team to maximum potential with asynchronous sales team training.
  • Intelligent coaching for teams. Supports continuous coaching by understanding the customers and their reactions.
  • Creates continuity between teams and deals. Complex deals require complete coverage of meetings. Find who were champions and critics in past meetings.


Spiky Features

  • Supported: Deep Features & Metrics
  • Supported: Actionable Insights
  • Supported: Summarization
  • Supported: Data-driven Recommendations
  • Supported: Spiky Score
  • Supported: Per Person Insights
  • Supported: Pipeline Development
  • Supported: Transcription
  • Supported: Integrations
  • Supported: Feedback and Coaching

Spiky Screenshots

Screenshot of displays of attention, emotion, and inclusivity responses with communication, vocal, and language metrics - this provides actionable insights and the sentiment meaning behind the meeting and reactions.Screenshot of continuous support for coaching to close more and more significant deals.Screenshot of sales conversations tracking, which supports upskilling and onboarding, deal closing, and desired outcomes. Spiky drives deeper connections with sales teams with customers and ensure emotional continuity during follow-ups.

Spiky Integrations

Spiky Competitors

Spiky Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, Turkish
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Comparisons

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Reviews and Ratings

(9)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Spiky.ai, powered by AI, serves as a valuable sales coach that has garnered positive feedback from users and customers alike. This platform allows users to review sales meetings and gain insights, feedback, actions, summaries, and follow-up suggestions. With Spiky.ai, sales teams can effortlessly review team activities, receive meeting summaries, and identify action items to coach their sales representatives effectively. The AI-powered tool aids in improving the performance of sales reps by providing valuable feedback based on customer interactions. It also offers solutions to common challenges faced during customer meetings, such as transcription, note-taking, emotional sentiment analysis, and capturing key moments for easy understanding. The ability to track calls and measure performance enables organizations to win more business. Spiky.ai's trend analysis capabilities provide valuable insights into how coaching efforts are improving customer meeting outcomes. Users have commended the platform for its user-friendly interface and excellent customer support.

Remote teams find Spiky.ai particularly useful as it helps diminish inefficiencies in daily routines while improving remote work processes. By recording and analyzing meetings, the tool reduces the need for manual note-taking and enhances team communication. It serves as an essential tool for brand reputation management by proactively engaging with customers and making data-driven decisions about marketing strategies. The sentiment analysis feature tracks customer satisfaction levels and addresses any negative feedback promptly, further enhancing the brand's reputation. Additionally, by gathering and analyzing customer feedback, Spiky.ai empowers businesses to create a better experience for customers and drive growth within their organization.

Overall, Spiky.ai is highly regarded for its ability to leverage AI technology effectively in transforming online meetings. Its features enable comprehensive measurement of sales call effectiveness while providing easy access to transcripts for deeper analysis. The platform's value extends beyond traditional sales coaching by delivering actionable insights and supporting various aspects of a business's growth strategy.

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
April 13, 2023

Breakthrough technology for your sales team

Andres D'Andrea | TrustRadius Reviewer
Andres D'Andrea
Sales Engineer
BSF.company (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Spiky sales coaching powered by AI. The difference between sales coaching and sales training is that coaching is all about improving what is already going on in your sales operations, so the results come faster for two reasons:

a) Personalized recommendations to each member of the team based on analysis of their current sales meetings and performance.

b) The recommendations and suggestions can be prioritized for implementation based on results.

Sales training is about general best practices and skills that need to be acquired and practiced by your team for a certain time before you can see the results. It's more general, less effective, and less immediate.

Spiky is sales coaching on steroids.
April 06, 2023

More effective working routine!

Verified User
Engineer in Engineering
Financial Services Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Spiky.ai has made our work life more systematic and organized by providing valuable insights into our daily working life. The platform has even helped us identify bottlenecks and inefficiencies, enabling us to work more efficiently and effectively. Overall, Spiky.ai has been a game-changer for our team, making our meetings more productive and our work life more streamlined.
March 14, 2023

Super powers to better understand customers & meeting performance

Verified User
Contributor in Sales
Computer Software Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Spiky.ai is ideal for revenue teams who are looking to:
  • Gain a better understanding of reps' strengths & weaknesses on customer calls for coaching purposes
  • Improve data & customer discovery gathering via transcription, emotional sentiment and interaction analysis
  • Provide ongoing coaching to sales reps to improve meeting outcomes
  • Measure trends over time
March 01, 2023

Consistently delivering beyond expectations and dramatically improving sales performance.

Verified User
Executive in Sales
Financial Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Spiky.ai is an excellent tool for sales orgs that are scaling their team/headcount and need to focus on optimizing how their reps sell. It makes it easy to coach them, while also making it simple to make sure reps are properly pitching our products. It's also been a valuable tool for improving our conversion rates throughout the funnel by more quickly qualifying/disqualifying leads with a high degree of accuracy.
February 28, 2023

This is what the future of sales looks like

Verified User
C-Level Executive in Sales
Marketing & Advertising Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
This is groundbreaking technology that is way ahead of other products in the category. I don't think it's fair to even say that other similar products are in the same category because they are so limited compared to what Spiky.ai can do. The benefits go far beyond transcribing calls or highlighting interesting moments. I believe that this software will help salespeople win more business.
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