Skip to main content
TrustRadius
Sysomos, now part of Meltwater

Sysomos, now part of Meltwater

Overview

What is Sysomos, now part of Meltwater?

Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater…

Read more
Recent Reviews
Read all reviews
Return to navigation

Pricing

View all pricing

Sysomos

$1,000.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Sysomos, now part of Meltwater?

Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater platform.

Sysomos, now part of Meltwater Screenshots

Screenshot of TOP CONTENT: See the best performing content from all your social media channels in one view plus compare it against your competitors’ pages.Screenshot of FAN MODERATION: Sysomos Expion makes it easy to know who to speak to, when to engage in conversation and can even be integrated with customer care centers.Screenshot of PUBLISH: Easily plan, schedule and publish content from a simple drag-and-drop calendar with workflow that’s easy to track and review.Screenshot of OPTIMIZE PAID ADS: Optimize paid ads with smarter analytics and trending triggers so you can better understand how organic and paid content are working together.Screenshot of DYNAMIC DASHBOARDS: Powerful marketing analytics shows that it’s not just about creating a report or crunching some numbers - but about telling a story. You’ll discover patterns, breakouts, and trends in real time to capitalize on opportunities.

Sysomos, now part of Meltwater Competitors

Sysomos, now part of Meltwater Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Chinese, Japanese

Sysomos, now part of Meltwater Downloadables

Frequently Asked Questions

Sysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater platform.

Percolate, now part of Seismic, Sprinklr Social, and Khoros Marketing are common alternatives for Sysomos, now part of Meltwater.

Reviewers rate Implementation Rating highest, with a score of 10.

The most common users of Sysomos, now part of Meltwater are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(103)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
April 23, 2013

Sysomos MAP used for advertising agency

Verified User
Strategist in Social Media
Marketing and Advertising Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Pros and Cons
  • Identifies key social conversations around a brand across social media, blogs and traditional news sites
  • Helps to calculate estimated impressions for Twitter campaigns
  • Shows buzz around keywords for up to 2 years (only 1 year for Twitter)
  • Less information is available for Facebook (only up to 6 weeks) though this is due in part to Facebook's restrictions
  • Would like historical data for longer periods of time
Likelihood to Recommend
Return on Investment
  • The ability to access impressions on Twitter allows us to quantify earned media more effectively than with other agency tools.
  • Overall buzz and impression numbers help to quantify earned media overall.
Alternatives Considered
Radian 6 and Meltwater Buzz were also on the shortlist. Radian 6 was not chosen based on their per-result pricing model (at the time of our evaluation, this model has since changed) as well as the focus on widget data display. Meltwater Buzz was the economical candidate coming in with the most functionality at its lower price-point. We felt their focus had shifted from listening to more of an engagement tool. While the listening portion still appeared to have great capabilities, we were more impressed with Sysomos.
Users and Roles
10
Social Media Strategy, Analytics, Consumer Science, Strategic Planning
Business Processes Supported
  • Ad hoc keyword searches
  • Blogger identification
  • Key hashtag identification
  • Twitter campaign impression calculations
  • Consumer behavior research
  • Quarterly Social Media conversation analysis
  • Campaign buzz research
Likelihood to Renew
8
We have been extremely satisfied. Cost and Facebook integration may cause a product switch, but we have been overall very happy with Sysomos and will likely renew.
Products Replaced
We switched agency social listening solutions from Oracle Collective Intellect to Sysomos MAP.
Implementation Details / Implementation Partner
  • Don't know
No implementation necessary, technology is self service vs. needing to be added to a website or harddrive etc.
Implementation Rating
9
Self service
Training Types Used
  • Online training
  • In-person training
In-Person Training
10
Online Training
8
Support Rating
10
Our support team is great at quickly getting back to us and has been very helpful in assisting with multiple on-boardings as new segments of the agency begin using the tool.
Premium Support
No
We use support very infrequently. The platform is very self serve. We have had limited support from our account team (who are fantastic!).
Usability
8
The product is very easy to use. The platform is visual and data is easy to read. Boolean construction can sometimes be difficult, but the boolean constructor tool is helpful for boolean beginners. For more experienced boolean constructors, the boolean display at the top is very helpful in identifying where there may be holes in the construction.
Reliability and Availability
8
The system is typically pretty fast and easily accesible. Due to contract restrictions, our team sometimes has issues with overlap in usage (we only have one login to share amongst the team).
Performance
9
Key Negotiation Points
We did not necessarily negotiate specialized terms but had in the past been able to communicate our budget and work towards a solution to fit within it. These were not the final terms agreed upon (as our budget changed), but Sysomos was very willing to discuss possible options to work around budget constraints. My best advice is to communicate any shortcomings that may prevent the contract and see how much they are willing to work together to get around them. The team is very good at working with agencies and clients across the spectrum of industries.
March 19, 2013

Boolean logic powerful but tricky to learn.

Verified User
Employee in Social Media
Marketing and Advertising Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Using Boolean syntax, we are able to tap into what conversations are happening around the search set. Searches are keywords-based, but the Boolean capabilities allow us to filter the data set to drill down to precisely what we want.
  • Although Boolean logic is a powerful way to filter large data sets, the syntax can be tricky to learn.
  • For full-on sentiment analysis capability, Sysomos Heartbeat might be a better choice. In Hearbeat you can see what people are saying specifically. You can also alter sentiment (e.g. from negative to neutral). In MAP you cannot manipulate the data in this way.
Likelihood to Recommend
N/A
Return on Investment
  • We are able to harvest competitive insights on behalf of our clients.
Alternatives Considered
Radian6, Collective Intellect, and others.

Sysomos allowed for more robust reporting.
Users and Roles
10
Consumer science, strategic planning, PR, social media
Support Headcount Required
0
Business Processes Supported
  • Reporting for social media reports, consumer insights, competitive reporting.
  • The principal use case is collection of data for our clients competitors to help with campaign messaging and design.
Likelihood to Renew
6
The only real issue is the inherent difficulty of training our various departments on how to use Boolean logic. There are alternative methods of filtering data sets.
Products Replaced
Oracle Collective Intellect.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Rating
7
Training Types Used
  • Online training
  • In-person training
  • Self-taught
In-Person Training
9
Online Training
8
Ease of Sysomos, now part of Meltwater Training
Somewhat better to dive in and play with the system yourself. Geeting in to the tool was better than the training classes. This might be a reflection of the way I prefer to learn things.
Support Rating
7
The team is very helpful! We can either call or email and they are very responsive and helpful.
Premium Support
No
Our contract provides us with up to five support hours / month and, to date, we have not needed this much.
Usability
8
Reliability and Availability
7
Not really an availability issue, but concurrency licensing rules mean that only one user can be logged in at a time.
Performance
7
If searching over longer time frame, it can take a while to return results. SOmetimes as long as two to three minutes.
Future Integration Plans
  • No
Key Negotiation Points
N/A
Return to navigation