Item: Salesforce Commerce Cloud
Rating: 9
Author: Spencer Lewis

Use Cases and Deployment Scope

Salesforce Commerce Cloud is a great tool for prospecting and analytics. It provides the ability to search for and manage leads in real time and track a number of metrics even if you use other plugins and softphones.

Pros and Cons

Reporting and analytics
Database management for client lists
Organize information and previous interactions

Click to call
Automatically queuing calls

Return on Investment

Tracking opportunities
Keeping up with leads

Alternatives Considered

Akamai API Gateway

I haven’t found any alternative to Saleforce that might come close to suiting the business well.

Other Software Used

Inside Sales Box

Likelihood to Recommend

Creating a report that encompasses each of the metrics you’re tracking has really been key for the business. Connect that with the ability to string contacts to leads and monitor opportunities in the pipeline - it makes this a must-have once you get started.

Good stuff!!

Overall Satisfaction with Salesforce Commerce Cloud