Our day to day lives got easier because of Kustomer, yours probably will too!
September 29, 2020
Our day to day lives got easier because of Kustomer, yours probably will too!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kustomer
Kustomer is used heavily by our Customer Experience Team. It is instrumental to organizing incoming customer emails, SMS messages, and chats by category/urgency so we are able to provide the best level of support in a timely manner.
- Provides an easy tool to create "shortcut" responses for an endless amount of scenarios where our team can have helpful user tips and tricks sent to customers in an incredibly timely manner.
- Kustomer has a great and easy tagging system so our team is aware of what is a highly urgent priority to address right away and manage other items in a timely manner.
- Kustomer has great integrations that make our CX team's day-to-day lives much easier, providing order numbers, order dates, customer details, etc. available right at their fingertips, which allows for a deeper level of quick customer support.
- I do wish it was easier for me to hop into Kustomer quickly and open up a new ticket myself using just a customer email I have and know I need to use to help reach out to someone, this could be different than the email they had used to order, which makes it tricky to find in a search.
- I also wish there was a social media monitoring aspect to Kustomer, as we have many comments on social media needing customer support that we have to get back to manually.
- Kustomer has had an impact on our customer satisfaction, faster resolution, and given us a deeper understanding of customer needs.