8x8 Contact Center review - Inbound only
October 29, 2021
8x8 Contact Center review - Inbound only
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
I only have experience with inbound call centers. The 8x8 Contact Center is cloud based and nimble. The call center business hours scheduling and holiday setup is straight forward and can handle multiple future dates. Real world scheduling is about a once a QTR activity. The call routing to call center agents is flexible and can be updated by the agent making it "low maintenance" from an administrative point of view. Also has a dashboard, SLA's, and reporting.
- Scheduling
- Dashboard
- Agent end point call routing
- The call center configuration is siloed, so you have to stay consistent/simple in your setup (not necessarily a bad thing).
- Agent end point phone number editing by the agent.
- Visibilty to see who is in the call center and how long it has been since they had a call.
- Allowed multiple locations to coordinate their support activities.
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes