ActiveCampaign - The Perfect Combination of Simplicity Plus Power
Updated March 02, 2019
ActiveCampaign - The Perfect Combination of Simplicity Plus Power
Software Version
Small Business
Overall Satisfaction with ActiveCampaign
ActiveCampaign is my favorite email marketing platform. It's simple and fast to set up and is super powerful. It also has great deliverability. So whether you are trying to send out a weekly newsletter to your email list, email much more frequently, or are looking for an email automation tool that allows you to segment and automate very specific actions, ActiveCampaign is a great solution.
- Simple, easy, and fast setup for lists. You can set up a new list in just seconds. And also, they allow you to have an unlimited number of lists and tags that keep things organized.
- Powerful automations and a clean interface to build them. ActiveCampaign is a powerful tool, allowing you to segment users and send them congruent messaging.
- Great deliverability. Email marketing is only as useful as the number of emails that get received. If your emails don't send or wind up in spam or junk or promotions folders, that will severely inhibit your email marketing efforts.
- Text message marketing. There are other tools that are specifically designed for text message marketing, but it would be great if ActiveCampaign took over this industry as well, with their same philosophy of simple and fast to build + super powerful.
- It gets a bit expensive when you have a large list, because they charge in tiers based on the number of contacts. So does everyone else though, so if you have a big list it will be expensive to host.
- Saves me time, which equals more time for sales conversations and revenue generating activities.
- Improves deliverability, which increases open rates, click through rates and, most importantly, sales from email.
- Allows me to build an email list that is the crux of my business.
ActiveCampaign is by far my favorite email marketing tool. The other "cheap" options aren't nearly as powerful or intuitive. And then the more powerful tools on the market are super confusing to set up and also very expensive. ActiveCampaign is the perfect blend of powerful plus simple. That's why I use it myself and recommend it to all my clients.
Less than 10,000
ActiveCampaign Feature Ratings
Using ActiveCampaign
1 - Everyone in my business and my clients' business uses it. This spans from content marketing teams through sales teams and everything in between. It's a great way to stay in touch with existing and potential customers and get them to fall in love with your brand. And it's functional for every member of a team.
1 - ActiveCampaign requires 1-2 people to use. There is the technical setup side of things, i.e. setting up the emails lists, automations, link tracking, and actually scheduling the broadcasts. And then in order for email marketing to be effective, it's necessary to have good copy. It would be easy enough to have one person do both jobs, but I can also imagine some organizations using two people to handle the different sides of ActiveCampaign.
- Email marketing for sales to non-customers who are on the list.
- Email marketing to existing customers to get them to buy the next product.
- Email marketing to share valuable content and keep my brand in front of my audience/following/tribe.
- I use it to send emails and build automations -- exactly what it was designed for. I think they are innovative in that they make it really easy to effectively do these things. But I wouldn't say I'm using the tool in an innovative way.
- If/when they step up their text messaging game I will use them for text messaging as well.
Evaluating ActiveCampaign and Competitors
Yes - I've tried almost 10 email marketing solutions. I'm not trying to do anything too fancy so the expensive, confusing email marketing solutions weren't worth using for my business. And the cheaper email marketing solutions didn't allow me to do the things I need to do in my business. When I replaced the other solutions with ActiveCampaign I was able to achieve all of my email marketing needs using this tool.
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
I heard great things about ActiveCampaign before I started using it. And when I signed up for my own account, I was blown away by how simple it was to set up lists and automations. This means within minutes of getting the software you can begin sending email marketing messages that will help you build a better, more profitable brand.
I wouldn't change my evaluation process. You don't know what you don't know. When I first started out doing online and email marketing, I didn't know what I was looking for in an email marketing solution. It was only after I started doing email marketing regularly that I realized what I was looking for and needed in terms of functionality.
ActiveCampaign Implementation
- Implemented in-house
Not sure - I'm not sure entirely what you mean by this. Migrating an email list over can be a pain, but ActiveCampaign makes it simple to do. Again, if you have complex automations set up on another email platform it will take you time to set those up in ActiveCampaign, but they're not required to get started. And I actually recommend NOT being complex.
ActiveCampaign Training
- Self-taught
Yes, the core features of ActiveCampaign are easy to learn and it doesn't take long to get comfortable navigating the platform. There are some advanced features that can get tricky, but honestly, most businesses don't need to use or worry about them. I recommend diving in and getting started creating lists, tags, and automations. Those can easily be learned on your own. And if you run into issues, ActiveCampaign has good support.
Configuring ActiveCampaign
I recommend first getting comfortable setting up lists, tags, and automations. I begin by creating a "Main List" every contact goes in to. And then I'll either use tags or different lists to segment my leads and customers. Then get comfortable sending broadcasts and designing email templates so that you can stay in touch with your contacts VIA automation and non-automation emails.
No - we have not done any customization to the interface
No - we have not done any custom code
In addition to learning how to set up lists, tags, automations, email templates, and email campaigns, make sure you get comfortable adding the ActiveCampaign tracking code to the pages on your website. This allows you to do some really cool things dynamically based on when people take certain actions, or don't take certain actions.
ActiveCampaign Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Premium support is only offered when you purchase the higher tiers of ActiveCampaign. I don't need all the other functionality that comes with those more expensive tiers so I don't buy it just for support. Regular support is fast enough to handle most any issue. And I have very few issues with ActiveCampaign so it's not necessary to purchase premium support.
I've only had a few small issues with ActiveCampaign, and every time I was supported quickly and the support person was very helpful. I don't have a magical story to tell about their support, other then they are knowledgable and do their best to get back to you and solve your problem quickly.
Using ActiveCampaign
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Setting up email lists.
- Setting up email automations.
- Sending broadcast or automation emails.
- There are some functionalies related to goals that can get confusing.
- It's possible to build really complex automations, but that's more an issue with a business being complex versus the software being complex.
ActiveCampaign Reliability
Integrating ActiveCampaign
- Clickfunnels
- Acuity Scheduling
- Schedule Once
- Wufoo Forms
- Leadpages
Most of the integrations are simple to set up by copying and pasting the API key and URL. The integrations that require Zapier are also easy to set up.
- Clickfunnels
- Kartra
- Kajabi
- ScheduleOnce
- Acuity Scheduling
- Facebook Lead Ads
Yes, they support all these integrations natively or through Zapier.
- File import/export
- API (e.g. SOAP or REST)
I recommend to all my clients to keep their business model as simple as possible. Complicated technology is oftentimes perceived as being really cool, but usually it's just not as effective as a simple system. ActiveCampaign allows you to do a lot of things, but you don't need to do all of them in most cases. Keep things as simple as possible.
Relationship with ActiveCampaign
Nothing special. I paid the price on the website.
No, I just suggest that my clients use the software and send them my affiliate link for them to purchase through. I have not negotiated special rates with ActiveCampaign. When I am a bigger vendor sending many more referrals there way, it's something I will consider doing. Until then, I'm just glad to use the software and share it with other people's businesses.
Upgrading ActiveCampaign
- Active Campaign stays up to date and is a cloud software you don't need to update.
- Improved text message marketing would be awesome.
Yes - It is easy to upgrade or downgrade your account as necessary based on your number of contacts or the features you need/don't need. You can control this from inside your account. I upgraded my account for a while for improved text message notifications. I will re-upgrade shortly to set up "Goals" for my company.
Yes - I am going to start doing much more email marketing and I want to leverage ActiveCampaign's gamification features. I also want to start using it for sending some text reminders. And there is also a goal setting feature which lets you tap much more into the power of ActiveCampaign as a CRM.