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Allowed My Internal Customers to Self-Serve
October 24, 2023

Allowed My Internal Customers to Self-Serve

Nicole Rubin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

ApptioOne

Modules Used

  • Cost Analytics (formerly Cost Transparency)
  • Planning and Budgeting (formerly IT Planning)

Overall Satisfaction with ApptioOne

We currently use ApptioOne to manage the forecasting and budgeting for total IT Spend. We were primarily using spreadsheets and loading the details into our corporate financial management system and had very little visibility to total company view or spend tracking prior to formal monthly reporting. This made it very difficult for our delivery managers to asses how projects were tracking or give the organization the opportunity to redeploy unspent dollars.
  • Real time updates (everyone sees what you input in right away)
  • Automatic saving of details when changes are made (no lost changes)
  • Automatic calculation of internal labor spend
  • Ability to send other end users your layouts without making it public
  • The comparison calculations are confusing vs industry standard (comparing target to forecast shows as a negative is under spent) in my opinion.
  • Need the ability to expand all items in the view with multiple grouped items
  • No way to retract your mistake with an Undo button in my experience.
  • Ability to hide/grey out unused tabs in Contracts and Labor Activity
We don't currently use this but would be interested in more dynamic reporting.
  • Reduced forecasting timeline by several days
  • Ability to review actuals vs forecast without ad-hoc report creation leading to more forecast accuracy
  • Ability to have more meaningful conversations with budget owners as they can look at their details without waiting on ad-hoc reporting from me
I have limited touch points with the team but our Account Manager is always very helpful, resourceful, and supportive.

Do you think IBM Apptio delivers good value for the price?

Not sure

Are you happy with IBM Apptio's feature set?

Yes

Did IBM Apptio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Apptio go as expected?

Yes

Would you buy IBM Apptio again?

Yes

Apollo Optical Systems (ECI TM1200), IBM Cognos Analytics, Microsoft Excel
My teams have been able to self serve multiple times to get the details they are looking for when reviewing forecast vs actual spend. They can easily download their reporting needs to bring to their business stakeholders. They can view when other departments make forecasting changes to their projects and track their spending to their budget. They can sort their spend by project, cost type, or vendor easily. There are some difficulties when using the system for users who are not in it often so the ability to push layouts to users without making them public would be helpful as a person in IT Finance in my opinion.