Apricot by Social Solutions - Powerful Tool for Non-Profits
Updated February 15, 2022

Apricot by Social Solutions - Powerful Tool for Non-Profits

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Apricot Core

Overall Satisfaction with Apricot by Social Solutions

It is used across all departments for Non-Profit Domestic Violence and Sexual Assault Victims. The departments include: Shelter, Crisis, Legal, Counseling, and Grant reporting.
  • Build a customized solution to fit specific workflow
  • Build customized reports to pull data from the system
  • Customer support is very responsive.
  • Workflow management (no way to remove in-process workflows)
  • Signature component (make witness optional)
  • Graphing could be enhanced to allow multiple yearly comparisons.
  • CAPER reporting is very cumbersome
  • The ability to complete grant reporting prior to the due dates
  • The ability to start comparing yearly data to see the impact of the agency and where we should focus our attention in the community
  • Ability for crisis staff to immediately have access to the client's information so they are well informed when they take a call. No longer having to search for paper files and review those paper records, prior to speaking with the client. This allows us to communicate much faster in a better-informed way.
  • Ability to pull data quickly to help with new grants we apply for
  • Ability for Legal to create their documentation while in court using their phones
  • Ability to become paperless for all departments
Used FamCare, but never made it through implementation. Also had Out Client, and also never made it through that implementation.

Do you think Apricot by Social Solutions delivers good value for the price?


Are you happy with Apricot by Social Solutions's feature set?


Did Apricot by Social Solutions live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Apricot by Social Solutions go as expected?

I wasn't involved with the implementation phase

Would you buy Apricot by Social Solutions again?


Its flexibility to build out allows Apricot to be well suited for many different non-profits, however, the cost is not always something a non-profit can afford.

Community Engagement

Using Apricot by Social Solutions

50 - Crisis/Hotline
Medical Advocate
Grant Reporting
Community Services
2 - To build out the system, the person needs to have a computer science background with database knowledge, ability to construct forms that will be both user friendly and obtain the correct data points needed. They also need to think outside the box and develop ways of obtaining data that has not been thought of before. They need to have excellent communication skills to help guide the end users.
  • Full Client Intake for Crisis and Legal (could be 30+ forms based on the case)
  • Pulling the needed reporting data for over 50 grants
  • Begin using case management with our community services department
  • Using reporting to document outcomes to increase support and funding
  • Client Appointments - Allows staff to know who has an appointment, who has canceled and who is a repeated no-show.
  • Aggregate reports that show each staff members funding allocation and if they are meeting the funding assignment. This is critical for grant funding.
  • Connecting the legal department to the crisis department once they are cleared from any conflict checking
  • Connecting forensic exam clients to legal staff via easy access to legal calendar for appointments
  • Creating the semi-annual lethality report, pulling the data from Apricot and manipulating in a spreadsheet to conform to the required output. Use to take staff member 2 to 3 weeks, now it is about 1 hour
  • Ability to have staff document assigned tasks time spent for management review
I have not found a better solution with the flexibility we need. The only reason I would have to look at something else is if the prices becomes something we can not afford.

Apricot by Social Solutions Support

Support in general is very good, the one area that I continue to have issues with is the CAPER reports. There is not as much knowledge around how these reports work and it at times can take awhile to resolve the issues. I have yet to run those reports without having to log cases.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes, there is a need to have access to support without a limited number of case openings.
Yes - I have reported issues but the communication of when they are resolved is not always received.
I recently had an aggregate report that was no longer working. I was not able to determine why as no changes had been made to the report. The support specialist was able identify the issue (a apostrophe in the name field) and resolve the issue quickly.

Using Apricot by Social Solutions

I have used and developed many systems and this one was very easy to learn and maintain and train new users on.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Building Forms
  • Building reports
  • Workflows
  • Data Entry
  • Searching
  • User maintenance
  • CAPER and APR report
  • Secure Web Forms
Yes - We currently do not use it has we have forms with functionality the mobile solution does not support