Apricot by Social Solutions - Powerful Tool for Non-Profits

It is used across all departments for Non-Profit Domestic Violence and Sexual Assault Victims. The departments include: Shelter, Crisis, Legal, Counseling, and Grant reporting.

The data we use helps us identify the areas in the community that we need to focus on. A few recent examples are the need to focus on Human Trafficking education and identification, teen sexual assault, the effect COVID-19 has had on those in abusive relationships. We have recently started a new community service department that is using the Apricot data to determine where to create satellite facilities.

Yes, we have been able to increase the number of grants we can apply for due to the data being available to show the justification for those grants. Our donor funding has increased dramatically due to being able document our service data.

We have a medical advocate program and a Lethality Screening program. Both of these are used in Apricot and are setup for the ability of our crisis center to due outreach at specific times with these clients. They have the ability to know when and what the last outreach outcome was. This has increased our program participation for all services.

We moved our entire staff to work from home. Since Apricot is Web based their were no issues in continuing our work. The challenges we had with Apricot were around the ability to send out our surveys and consent forms using the web based forms. It was too hard for the clients to complete. Our survey return rate dropped drastically. It would be nice to have a cleaner way to get this types of forms to clients. We do not use Connect as our clients can not afford to be exposed using a system by the abuser.

We did have to change our counseling sessions and Crisis interventions to be virtual using Zoom.

The data has helped us apply and obtain new grants in different areas then we have before. We have used the data to help us determine what communities need our services but are not able to obtain them. The fact that we have all departments using Apricot allows a full picture of the client for any of our departments staff. The ability to work with that client has become more informed and more efficient.

We have numerous bulletins (reports) that display on the user's home page. Client appointments, Lethality Outreach Schedule, Medical Accompaniment Outreach Schedule, Clients approved or attending group counseling sessions, clients that need to be added to the counseling waitlist. This gives staff one place to go to see what tasks need to be completed and easy access to the records.

We have number of aggregate reports that help out with our funding amounts and our Counseling sessions.

Yes, there is a need to have access to support without a limited number of case openings.

I recently had an aggregate report that was no longer working. I was not able to determine why as no changes had been made to the report. The support specialist was able identify the issue (a apostrophe in the name field) and resolve the issue quickly.