Ascentis Review
Megan Hoffmann | TrustRadius Reviewer
March 29, 2019

Ascentis Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ascentis

First: our industry is actually Agriculture, we are a Cooperative. We are not farming, however, that's the closest option available. We are currently using Ascentis for payroll, timekeeping, HRIS, recruitment (New), and compensation (New). The timekeeping system is the most frequently used system throughout the cooperative. Every employee has a username and password to access Ascentis Self-Service and NovaTime. NovaTime eliminates the need for paper timecards and reduces the manual entries by managers.
  • Our account representatives that are assisting us in implementing recruiting and compensation have been doing a great job at keeping in touch and following up with us.
  • I've received great support from Christian at Ascentis HR when asking for new ideas or other things that we can be doing to make Ascentis self-service more attractive to our users. (Widgets in particular)
  • I've not had troubles with Ascentis Payroll or HR and am satisfied with the consistent availability of those two programs and appreciate that updates and streamlining are of importance to Ascentis.
  • NovaTime is the biggest hiccup that we've consistently encountered with Ascentis. We've encountered some of the same issues time and time again throughout our cooperative and I've opened numerous tickets and I've yet to feel like those issues have been resolved. Generally, the program will work, however, when it doesn't it creates frustration with the employee group.
  • I've noticed that when NovaTime has gone down an email has now been sent out notifying the administrators. This is a positive step!
  • I'm wondering if HR and payroll, can, at some point, be one of the same program. I know that with the most recent web updates it sounds like it's moving to one complete system so you don't have to go to two different spots to seek information. If that information was in one spot that would be helpful.
  • I feel it's been a positive impact. It reduces the need for manual entry.

I've received great support from Payroll, HR, Recruiting, and Compensation.

NovaTime support is not as reliable and needs to improve.

I feel Payroll is well suited and I also like Ascentis Self-Service (the dashboard). I'd like to see more widget functionality since we use that the most to communicate with all of our employees! I think NovaTime is fine to use and I feel I'd have rave reviews for it IF we could rely on the functionality of it and receive the utmost service level when calling into support. It's possible that there has been miscommunication when working with NovaTime support staff but on more than one occasion I've called in requesting a problem be resolved and I've been told it's resolved only to find out when running the next payroll that it isn't fixed. It's difficult for me to understand the full functions and rules within NovaTime because I don't see them, so the support staff needs to keep that in mind when communicating with customers. I've been satisfied with how the recruiting module and compensation module is, so far. (It's in the beginning stages for us).

Ascentis Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
9
Support for external payroll vendors
9
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
Not Rated
Approval workflow
9
Balance details
6
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
9
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated