Avaya my daya
Updated February 27, 2019
Avaya my daya
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya OneCloud CCaaS
Avaya is used by my organization to distribute calls to the appropriate departments. It is used by many call center departments and across the many centers we have in the United States. It breaks the calls down to the appropriate agent who can handle the call.
- Tracking abilities.
- Monitoring abilities.
- Call center distribution of calls.
- Some calls change without warning. You may lose a call and you are automatically talking to the next one without warning.
- Transferring calls between fellow employees not on the Avaya system is difficult. If you do not use the Avaya transfer it will tie up your line.
- I am at the user end of the system, so I do not have this data.