Useful tool for small companies, might be too expensive for some
December 31, 2019
Useful tool for small companies, might be too expensive for some
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BirdEye
We use BirdEye to manage reviews and surveys for our small home building company, as well as our fencing company. We have significantly increased our positive presence for both companies online through BirdEye.
- Review management.
- Easy to use.
- Clearer communication from sales department.
- Allow more than one photo on the BirdEye review site created for each account.
Our Warranty Department, and Customer Service Department mainly use BirdEye for requesting and collecting reviews, and upper management uses the BirdEye Dashboard for reports. We've used the information gleaned from our reviews and surveys to address issues within our procedures, increasing our productivity and efficiency.
- Positive - Improved online reputation
- Positive - Allows our customers to contact us directly, redirecting potential negative reviews and benefiting both company and customer.