Good product, bad customer support.
December 18, 2018
Good product, bad customer support.
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlueJeans
We are an executive coaching consultancy with clients across the globe in Financial Markets. We hold sessions using BlueJeans as a way of connecting to their internal meeting room video facilities.
- Connects well to clients both audibly and visibly.
- Allows access to internal video systems which other services do not.
- It has a very good and easy to use Screen Sharing facility.
- I have no complaints about the system. My issue is with the customer support which is appalling.
- I can not talk for technical support as fortunately I have had no technical issues, but trying to get help from customer services is dreadful.
- And when I do finally get a response, I never get call backs or follow ups.
- Zoom, Skype and GoToMeeting
The main thing was one of my main customers already used BlueJeans. This mean firstly it was a logical choice for me to be able to seamlessly connect to them globally. Also other clients demand high security when accessing their AV systems externally and BlueJeans was a trustworthy external AV system.