Bold360 - Consumer Engagement Made Easy!
December 20, 2018
Bold360 - Consumer Engagement Made Easy!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bold360
Bold360 is utilized across multiple companies/departments.
- Easy to configure and implement
- Many options for customization
- User friendly on the frontend and backend (users and customers)
- The monitoring or supervisor dashboards could use some improvements
- A development or testing environment would be beneficial but currently there are workarounds
- A single URL for all access (agent dashboard, supervisor view, administration, etc.)
LiveEngage, very similar.