Great product and service!
March 17, 2022

Great product and service!

Pauline Meredith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BrightHR

We use BrightHR to retain accurate and up-to-date staff HR records. Also, we take advantage of the BrightHR helpline to address input and processing queries. For example, we have just discussed an annual leave entitlement query for a member of staff who works irregular shifts.

Pros

  • When a query has been dealt with via the helpline an email confirming the outcome is often issued which is great for reference at any time.
  • The system is easy to use and the screens are clutter free.
  • The support service offered is easy to access and the staff are friendly and helpful.

Cons

  • Direct-dial telephone numbers rather than going through the Peninsula helpline numbers.
  • Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time.
  • Easy to use and peace of mind that information/data is stored securely.
  • Using the helpline builds system knowledge and stimulates the thought process to consider different ways of doing things.
  • Peninsula and Bright HR create a one-stop approach the providing a professional HR service.
  • Improved efficiency and effectiveness - moved from 4 to 2 systems.
  • Staff owning and managing their own information and data.
  • A great means of checking the alignment of information and data with our scheduling system.

Do you think BrightHR delivers good value for the price?

Yes

Are you happy with BrightHR's feature set?

Yes

Did BrightHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BrightHR go as expected?

Yes

Would you buy BrightHR again?

Yes

For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!

BrightHR Feature Ratings

Human Resource Management ()
Not Rated
Payroll Management ()
Not Rated
8.0
Approval workflow
8
Balance details
Not Rated
8.0
Update personal information
8
View company policy documentation
8
Asset Management ()
Not Rated
HR Reporting ()
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

More Reviews of BrightHR

  1. Home
  2. HR Management Software
  3. BrightHR Reviews
  4. User Review of BrightHR