Overall Satisfaction with BrightHR
We use BrightHR to retain accurate and up-to-date staff HR records. Also, we take advantage of the BrightHR helpline to address input and processing queries. For example, we have just discussed an annual leave entitlement query for a member of staff who works irregular shifts.
- When a query has been dealt with via the helpline an email confirming the outcome is often issued which is great for reference at any time.
- The system is easy to use and the screens are clutter free.
- The support service offered is easy to access and the staff are friendly and helpful.
- Direct-dial telephone numbers rather than going through the Peninsula helpline numbers.
- Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time.
- Easy to use and peace of mind that information/data is stored securely.
- Using the helpline builds system knowledge and stimulates the thought process to consider different ways of doing things.
- Peninsula and Bright HR create a one-stop approach the providing a professional HR service.
- Improved efficiency and effectiveness - moved from 4 to 2 systems.
- Staff owning and managing their own information and data.
- A great means of checking the alignment of information and data with our scheduling system.
Do you think BrightHR delivers good value for the price?
Are you happy with BrightHR's feature set?
Did BrightHR live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BrightHR go as expected?
Would you buy BrightHR again?
For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!