Payroll World
August 14, 2019
Payroll World
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
We use Ceridian Dayforce for the entire organization within two legal entities. We have been trying to modify the configurations to meet our business needs due to the original set up was incomplete or some modules were not being used but we need its function. Such as we don't have GL automated and we don't have a Group Benefit module in Dayforce. Therefore, we are using manual handling as if back to a ten-year-old payroll system. I myself had a fully automated payroll system experience for seven years and self-helped to file T4s directly to CRA or upload ROEs to Service Canada without relying on providers. The system I used since 2012 was QHR Quadrant with auto journalized GL for each pay cycle completed as well as automatically admin group benefit premium settings up the grid in employees' profile. With Dayforce we still manually key in various premium one by one to individuals. Therefore, I was quite surprised when I joined SCI in Sept 2018 and found using Dayforce quite outdated. Later, I figured out that the modules were not equipped well before we went live with production. No comment for Ceridian IA or former payroll, but I look forward to innovating the SCI environment by changing lots of configurations in Dayforce. Our CFO fully supported my ideas. We are still working on them and have requested quotes in the past six months from Ceridian. Unfortunately, we have not received a complete offer to our satisfaction—so pending without conclusion!
- We appreciate the Reporting team, did a great job.
- We appreciate some support specialists with great help and patience.
- We have a chance to approach different support specialists in different countries and we found that communications were easy with Ceridian supporting teams.
- Dayforce is quite powerful. We hope that the support specialists are experts in their products and provide us valuable suggestions or solutions.
- We found that each company had their own set up (like make your own pizza). Support specialists should be patient to learn clients' environment and offer help.
- Knowing the product (Dayforce) and knowing clients' needs, clients can fully make use of Dayforce features. We found that lots of configurations weren't turned on.
- We'll follow what Dayforce could perform, try to utilize its functions in our environment. We hope to create a relaxed environment at SCI after mandatory set up is fully completed.
- Some application specialists were not showing their patience and tried to rush the cases.
- We can't comment or conclude about it when we have not fully set up its function in Dayforce so far.
- We are happy with some custom made reports to meet our business needs for some tasks we are running.
- We are still required to spend lots of time activating some configurations in our environment— time is a negative impact.
We believe when our environment could be fully set up Dayforce's available features may benefit automated compliance.
If a glimpse of all information per individual is handy in Dayforce, decision making is definitely helpful to the user.
At this moment, we could only comment on what we have experienced. In the Dayforce vacation bank, we spent lots of time and effort to modify all accumulators and balances by editing the vacation configurations. We also noticed the incorrect balances in the Dayforce system itself and had fixed them in the past few months. We did not have such inaccurate vacation balances from other applications before.