Good, but could be better
Updated May 30, 2023
Good, but could be better
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ceridian Dayforce
Dayforce is our all-in-one source for Employee data, employee self-service, payroll, recruiting, and performance. We use Dayforce across the organization. It has helped us transition away from paper in many cases, and we're working on more. We have recently begun integrations with other software our company uses, and are using an API as well.
- We really like the Dayforce App.
- The system is very customizable.
- Updates are done bi-annually
- Reporting is a bit difficult, but has been getting easier. There is less help available by telephone recently. We are being told more frequently that reporting help is billable.
- The recruiting module should be more customizable.
- We no longer have a designated account rep, which is problematic.
- We use less paper.
- We've seen faster approvals with electronic workflows.
- Annual policies are electronically signed
- Ability to clock time in the system is helpful now.
I know that Dayforce has a strong focus on compliance, but I don't deal with that directly.
It makes it easy to get all the employee data needed for decision making.
I have had limited experience with other vendors, so I'm not a good judge.
Do you think Dayforce delivers good value for the price?
Not sure
Are you happy with Dayforce's feature set?
Yes
Did Dayforce live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dayforce go as expected?
I wasn't involved with the implementation phase
Would you buy Dayforce again?
No
Dayforce Feature Ratings
Using Ceridian Dayforce
1900 - The entire company uses Dayforce.
3 - We have two Analysts and a Manager who support Dayforce. Our Payroll and Benefits team also provide limited support within their span.
- Recruting
- Payroll
- Benefits
- We are starting to look at Succession
- The Talent Profiles are interesting
- Not sure
Evaluating Ceridian Dayforce HCM and Competitors
I did not work for the company when we implemented Dayforce.
I cannot compare since I did not originally do the evaluation.
Ceridian Dayforce HCM Implementation
- I was not at the company during implementation
Ceridian Dayforce HCM Support
Pros | Cons |
---|---|
Problems get solved Kept well informed Support cares about my success Quick Initial Response | Less knowledgeable Escalation required Difficult to get immediate help Need to explain problems multiple times |
We do not pay for premium support. I honestly don't even know how much that would cost, but we try to work with the regular level of support.
Yes - We have had several bugs over the years. They are mostly taken care of within a few months, but sometimes take longer. I feel like this happens after updates, or weekly hotfixes.
Most times support is very helpful, but of course, it's easier to remember the problems.
Using Ceridian Dayforce HCM
Pros | Cons |
---|---|
Like to use Technical support not required Well integrated Quick to learn | Unnecessarily complex |
- Employee Self Service
- TeamRelate
- Reporting
- Dashboards
Yes - I really like the Dayforce mobile app. There is a real need to have forms available ion the app, and hopefully it's coming soon. Much more became available when Silverlight went away, but I feel they could ramp up the features.