Cisco 8800 Series is the Cadillac of the Enterprise Phone
Updated August 23, 2024

Cisco 8800 Series is the Cadillac of the Enterprise Phone

Jeremy Shupick | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Cisco IP Phone 8800 Series

Overall Satisfaction with Cisco IP Phone 8800 Series

We use the 8841 and the 8845 Cisco IP Phone, and we use them across our whole organization. The 8841 is perfect for those locations where you don't need a camera and the 8845 is perfect with the camera to be able to see the other person. We are now able to join Webex meetings with our Jabber controlling our 8845 and the Webex meeting shows up on the desk phone. Now, granted, this is good for just video conferencing and not screen sharing as it is a small screen to try and see screen sharing.

Pros

  • Video is clear on 8845
  • Able to re-configure line buttons
  • Button layout
  • Able to use with Webex Cloud setup

Cons

  • 8841 should have the same angle screen as the 8845
  • Background/Wallpaper is hard to get right with the B/W auto selection of font.
  • Issue with Hunt Group Queue and Chiming (Cisco TAC working on it)
  • Look and feel is very nice for corporate setting.
  • Works well with headsets
  • Some of the phones did have a few issues but what product doesn't?
  • Avaya Business Communications Manager (discontinued)
We moved from Avaya PBX over to Cisco a long time ago. Now granted this was an old analog/IP PBX and we were going over to Cisco networking equipment so it just seemed logical to go to a Cisco Phone system. So I can't say Cisco is better than Avaya but in our situation that is why we chose Cisco.
Adding video to a call with an 8845 camera phone to someone in another state makes it nice when they need to show you something that is not remote-able via the PC. They just hold it up to the camera! Once a user makes the leap to a Cisco 8845 camera phone they wonder why they didn't do it sooner.
There is always room for improvement with support, but Cisco support has been good to me over the years. Being able to call or submit online TAC cases makes it so I can get my issues or questions answered faster. They have even added the TAC bot for TAC cases to get to support even faster through Webex Teams!

Do you think Cisco IP Phones delivers good value for the price?

Yes

Are you happy with Cisco IP Phones's feature set?

Yes

Did Cisco IP Phones live up to sales and marketing promises?

Yes

Did implementation of Cisco IP Phones go as expected?

Yes

Would you buy Cisco IP Phones again?

Yes

I think the Cisco IP Phone 8800 Series is suited for anywhere, granted you choose where to put an 8841 (non-camera) and 8845 (camera) phone. Sometimes it is hard to get people used to the camera. Once they are, they can't live without it! I do still have some users that choose the 8841 over the 8845, but I prefer them to get used to the 8845.

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