Item: CMiC Construction Platform
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use this platform every day throughout the company. It is a good platform, however, it does have some problems. We use our platform on the cloud. When you first open it, it is slow to respond, but after you use a module, it is faster. If there are problems, they tend to pop up out of nowhere. We can turn in tickets for a fix, but when the support team fixes a problem, they sometimes forget to include that fix on an upgrade. Now you have the same problem popping up again after an update/upgrade. When they do have a fix, it doesn't necessarily stay fixed. I find new problems pop up out of nowhere when it was working great at an earlier time. For the most part, it is a good platform, but the support team at CMiC must have good people over them that want to bring fixes to the platform. I think it is a problem if upper management isn't necessarily on board with wanting to try to get problems fixed or addressed.

Pros and Cons

Journal entries work well
AP module works well when adding vendors
Subcontract module works well

Things work well with all modules and then one day you use it and there is a problem. Sometimes it works itself out overnight, but some things need the support team's help in resolving the problem.
When you turn in a ticket to have something fixed, you must include screenshots to help the support team understand and see the problem. They have to recreate the problem and if they cannot, they cannot fix it.

Return on Investment

We do have a better idea of profit and increased costs.
The teams are able to interact with the same information at the same time.
Better project visibility between teams

Alternatives Considered

QuickBooks Desktop Premier

We looked at several platforms before selecting CMiC. This was a platform that was updated and newer with more functionality than the other software we examined. We liked this one better than QuickBooks as everyone could see in CMiC, whereas only a few people could see QuickBooks.

Support Rating

When we began this transition, it seemed the support team was not on top of what CMiC could do. It seemed there were not many people that could research the problems we were coming up against.

Now, they have added more people and have trained them to find the problems we come up with. When one team cannot find a solution, they do give it to the upper team that can search more in-depth to find a solution. The top tier team is the IT designers that have to come up with solutions. They are all getting much better at finding solutions to our problems.

Key Insights

Do you think CMiC Construction Platform delivers good value for the price?

Not sure

Are you happy with CMiC Construction Platform's feature set?

Yes

Did CMiC Construction Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CMiC Construction Platform go as expected?

I wasn't involved with the implementation phase

Would you buy CMiC Construction Platform again?

CMiC Product Scalability

The overall rating is good. There are several things that need to be fixed or changed. Since I am not on that end of figuring out if the financial goals are met, I will not comment. However, the biggest issue I see is that for the price of CMiC, they charge for items they should fix as part of the package, but they don't.

Likelihood to Recommend

I use the GL module, the AP module, the job costing module, the subcontracts module, the change order module, the job billing module, and the payroll module. The AP module is good to use, but when you have a list of items to distribute, the distribution module can be tricky. You have to gather all information together and enter just 1 item under a cost code or an account number. It will not allow you to enter 2 of the same item in the same transaction.

I have had the most trouble with the change order module. I will post change orders and then enter them onto the contract billing screen (SOV) and there are problems with this that just pop up. out of nowhere. It will be working great and then CMiC does an upgrade and now you have problems. The support team does not seem to verify what they are upgrading and how it will affect things. The payroll module is good, but they just did an upgrade and it changed how you see all the people's names in e-time. The other modules seem to work well.

CMiC is a good construction platform, but it can be better.

Software Version

Modules Used

Overall Satisfaction with CMiC Construction Platform