Our ConnectWise Experience
September 08, 2017
Our ConnectWise Experience
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
We use it in our help desk and service department. Dymin Systems is an MSP and telecommunications company. ConnectWise is our ticketing system, quoting system, and all around business platform for our clients. The CRM works very well and integrates into our RMM and other software seamlessly. Most of the troubles we have encountered were just learning curves. This platform is very customizable and robust.
- Ticketing system works great for a help desk.
- Help desk tickets get opened easy from RMM and through email from clients.
- Configurations are easily tracked for companies and sites.
- Customer ticket portal is cumbersome and not easy to use.
- Payments can not be taken by cash or credit card easily or without third party software.
- A Point of Sale would be a great add on as selling something in store is hard in CW as you need to creat a quote then and invoice and payment can not be made on the ticket with credit card in person or by cash with a cash drawer.
- Time and bill is more accurate.
- For the MSP device billing is more accurate as it is automated and user error is not a issue now.
- Ticket tracking for help desk is much more complete and easily searchable for previous information on issues.
- Kaseya IT Center and Tiger Paw
We only evaluated Kaseya and Tiger Paw. ConnectWise was easier to use and looked to be more robust. Integration with LabTech waan a easy fit as it is also a ConnectWise product.