Scale Quickly with Dialpad!
December 03, 2020

Scale Quickly with Dialpad!

Michael Taylor | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Talk

Utilize remote agents to service public and private clients mitigating COVID 19.

Pros

  • Voice to transcript.
  • Onboarding and provisioning new users.
  • Insights.

Cons

  • Cleaner data exports.
  • Call center IVR functionality.
  • Admin control of user functions and setting global policies.
  • Easy to scale.
  • Good for remote environment.

Do you think Dialpad Connect delivers good value for the price?

Yes

Are you happy with Dialpad Connect's feature set?

No

Did Dialpad Connect live up to sales and marketing promises?

Yes

Did implementation of Dialpad Connect go as expected?

No

Would you buy Dialpad Connect again?

Yes

Well suited as an office phone.
Good for BPO Call Centers, but has significant room to grow in this area as far as best practices and functionality.

Dialpad Talk Support

Support tends to give canned responses v. addressing each situation as unique. However, my assigned CSM has been outstanding.

Using Dialpad Talk

Very user friendly. Easy to learn from a user experience. Some of the higher level more strategic functions utilized in the tradition call center BPO space are not intuitive and/or missing from an administrator perspective.

Comments

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