EMS - our former room management system
Updated August 24, 2019
EMS - our former room management system
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with EMS Software
We used EMS software to help manage our use of our facilities. As a church, it is critically important that we have a reliable way to reserve different rooms as well as communicate between our various teams about room usage (facilities, hospitality, event organizer, etc.).
- EMS is extremely powerful, can fit most organizations needs, and has several different offerings based on use
- EMS is a recognized industry leader and therefore integrates well with many third party packages
- EMS provides phone support
- It is hard to be all things to all people, over time we saw more focus on their larger clients in the design decisions they made.
- Their back end structure and support of their software was stellar; best in class - however in recent years I have seen that drop off.
- As a non-profit we don't have real good analytics for this question. It was effective in enhancing communication between departments and reducing the risk of someone "dropping the ball" to pull off an event.
- We would have continued with EMS if another tool didn't come along at a better price point. This tool is not as complex or powerful but does everything we need, fits into our CRM better and has a much better price!
- As an IT admin - the continual updates of the software became tiresome. Early on the updates were easy and a "joy" to implement. However with major structural changes 2 years ago, the updates went the way of most software where they were more cumbersome and not as efficient. They went from being my favorite updates to run (because of how quick and easy it was with no issues) to one of my least favorite.
- Rock Room
By Rock Room I mean Rock Room Management, a plugin for RockRMS. We transitioned to this 3 months ago. It is not perfect, but it fits into our environment, the price is miniscule compared to EMS and has an open source capability which allows us to do the edits/changes that we want. We will not be returning to EMS.
Using EMS Software
technical skills