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EMS Software at a Higher Education Campus
February 09, 2019

EMS Software at a Higher Education Campus

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

EMS Software is used by our campus to manage most academic spaces and other event spaces. We use it as a risk management tool as well as to avoid event conflicts with classes. It has enabled us to be prepared for multiple large events on campus as well as to mitigate anyone who is advertising an event on campus without reserving the space.
  • EMS is user-friendly. The program for both the administrators and the end web user is pretty straightforward and easy to use.
  • EMS is very customizable for all of the different entities who use the software.
  • EMS has useful reports, and even custom reports can be created.
  • EMS has almost too many customizable features. Some of the custom functions can be done at different levels, but do the same thing, so it's hard to determine what part of the process to customize.
  • EMS Support isn't always the best for the end user who does not have access to the back end database or knowledge of the database functions.
  • The custom reports are missing a feature to pull a report when the status of the booking has changed.
  • EMS Software has definitely helped get all events in one central system so that our Risk Management team can see what's happening on campus at any given time.
  • We have been able to plan ahead if large events are happening on campus.
  • We have been able to identify and cancel any events that were not reserved through the EMS system and did not complete the requirements to hold events on campus.
I don't have experience with other similar products.
EMS Software can be used for one space or, in our case, over 1600 different spaces. It is very scalable for any sized business or operation. I have attended the EMS Software annual conference and there are companies that attend who are using the software for locations on multiple continents. It is also scalable based on the technology you have in each room.
I think that the configurability of EMS is helpful but possibly too extensive. There should be more best practices offered in order to help new adopters to the software. In our case, we had two different building administrators who were using the system, but one of them will not merge some of the customizations, and so it has made it somewhat difficult.
EMS is well suited for academic, corporate, and office sharing spaces. It has many different integrations that can be made, including locking doors and controlling HVAC units. It is useful for booking rooms on demand and also for requesting rooms.