Consistent in both performance and relationships
April 30, 2020
Consistent in both performance and relationships
Score 10 out of 10
Vetted Review
Verified User
Software Version
Blended
Modules Used
- Five9 Call Recording
Overall Satisfaction with Five9
We have a small contact center of 50-60 agents. Five9 is our telephony provider that supports our operational team and therefore is the base element for our corporate infrastructure. Our call center is primarily inbound but does perform a small number of outbound calls as well--both directions are supported by Five9.
- Collaboration
- Tailored and targeted support
- Personalized approach to business
- Some outsourcing of support elements (i.e., workforce management)
- Five9 completely resolved our competitive disadvantages we were experiencing with our previous telephony provider.
- Consistency in performance is paramount, and they nail it.
Do you think Five9 delivers good value for the price?
Yes
Are you happy with Five9's feature set?
Yes
Did Five9 live up to sales and marketing promises?
Yes
Did implementation of Five9 go as expected?
Yes
Would you buy Five9 again?
Yes