Gainsight is Great
September 29, 2015

Gainsight is Great

Jacob Darwin Jones | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

We currently use Gainsight to manage a book of business. We focus on the healthcare industry and our accounts are different medical offices/corporations. We use data that will trigger product usage and based on the CTA that fires we act accordingly to help individual practices grow their businesses by cutting back on financing charges.

Pros

  • Allows for our company to tier our accounts based on specific measures that we set.
  • We can track individual CSM goals and monthly/quarterly numbers.
  • Keeps data organized and very navigational.

Cons

  • Very hard to find past notes on old cta's.
  • Better customer service.
  • Ability to track personal metrics.
11 to 25 people
Gainsight is overall a great product. I prefer Gainsight to Salesforce.com. The only issue I have with Gainsight is when I need to track past cta's I literally have to scroll down and read all of my old cta's to recount past converstaions that I have had with my accounts.

Gainsight CS Feature Ratings

6.5
Product usage
9
Help desk / support tickets
4
6.6
NPS surveys
9
Sponsor tracking
8
Customer profiles
2
Automated workflow
6
Internal collaboration
5
Customer health scoring
8
Customer segmentation
8
8.3
Customer health trends
10
Engagement analytics
9
Revenue forecasting
6
Dashboards
8
2.0
Role-based user permissions
2
7.0
API
Not Rated
Integration with Salesforce.com
7
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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