NPS for Gainsight
September 25, 2015
NPS for Gainsight
Score 3 out of 10
Vetted Review
Verified User
Software Version
Gainsight
Modules Used
- Cockpit, Customer 360, Gainsight
Overall Satisfaction with Gainsight
We are using Gainsight to track next steps with customers, monitor the overall health of a book of business, and automate the processes. Gainsight is only rolled out to the Customer Success Department. It allows us to see a snap shot of health for each account and automate certain processes.
- Health Scoring.
- Nice dashboards.
- The dates on CTAs are completely off and really hard to use.
- When creating a CTA you should be able to apply a playbook at the same time, not in another step.
- When creating reports in Reports 2.0, often the save function does not work well and the software is very buggy in general.
26 to 50 people