Genesys Multicloud CX solution
June 27, 2022
Genesys Multicloud CX solution
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- PureConnect
- PureEngage
Overall Satisfaction with Genesys Multicloud CX
Genesys Multicloud CX is built intuitively built contact center solution keeping in mind customer first use cases focused on ease of use and smooth experience.
- Multimedia integrations
- Fast UI
- Reusable modules
- Logging
- Multi component interaction session maps
- Audio quality troubleshooting issues
Genesys Multicloud CX is intuitively designed with ease of building customer focused applications / solutions
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
Yes
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
No
Would you buy Genesys Multicloud CX (discontinued) again?
Yes