Overall Satisfaction with Genesys PureEngage
In my organization Genesys Engage is being used as a workforce management tool. It helps us determine the call rate, the state of our agents, and give us a bigger picture of CSD.
- On-time updates.
- I'd like a mobile app to monitor workforce management and agents.
- I think that AI/machine learning can be introduced in automated services and give a good customer experience at a low cost.