Works great for us
September 16, 2022
Works great for us
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Glassbox
We use Glassbox to replay the session and to validate the experience our users are having when they are browsing and making purchases and service requests on our website. Many times it is hard for us to understand the specific experience a user is having on our site from the client side perspective. Glassbox helps us understand that.
- Session Replay
- Heat Maps
- Shows customer issues
- Overlay on the session replay
- Too many details
- Hard to tell where to start
- Session Replay
- Interaction Maps
- Funnels and reports
- Lowers customer abandonment
- Increase conversion
- Lower customer support requests
- Contentsquare (clicktale)
We chose Glassbox because we found there to be more data that we could trust and which was available for us for immediate analysis. We were not required to do any tagging and were quickly able to get insights inside a session and see why a customer was acting the way he was.
Do you think Glassbox delivers good value for the price?
Yes
Are you happy with Glassbox's feature set?
Yes
Did Glassbox live up to sales and marketing promises?
Yes
Did implementation of Glassbox go as expected?
Yes
Would you buy Glassbox again?
Yes