Works great for us
September 16, 2022

Works great for us

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

We use Glassbox to replay the session and to validate the experience our users are having when they are browsing and making purchases and service requests on our website. Many times it is hard for us to understand the specific experience a user is having on our site from the client side perspective. Glassbox helps us understand that.

Pros

  • Session Replay
  • Heat Maps
  • Shows customer issues

Cons

  • Overlay on the session replay
  • Too many details
  • Hard to tell where to start
  • Session Replay
  • Interaction Maps
  • Funnels and reports
  • Lowers customer abandonment
  • Increase conversion
  • Lower customer support requests
We chose Glassbox because we found there to be more data that we could trust and which was available for us for immediate analysis. We were not required to do any tagging and were quickly able to get insights inside a session and see why a customer was acting the way he was.

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

When a customer goes into our site, we can later see the entire journey they took till they made the purchase. This also helps us understand which campaigns are working better than others and the reason behind their success. We can tell why customers are leaving our site and not making the purchase.

Glassbox Feature Ratings

Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
10
Click analytics
10
Scroll maps
10
Conversion tracking
10
Goal tracking
10
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Mobile App Analytics
10

Comments

More Reviews of Glassbox