Support Team Shared Inbox Success
September 30, 2021
Support Team Shared Inbox Success
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gmelius
We are using Gmelius on several small teams that each access their own shared email address. The Support Team uses one shared inbox that is set up as a ticketing system for instructor and program requests and needs. The media team uses the Trello integration and has the shared inbox set up as a ticketing system for media requests. The Accessibility team uses it to organize their inbox and track their projects. Multiple users are on each team and need to be in their shared inboxes simultaneously. Each team previously had to open separate windows to access their shared inbox and it was difficult to have multiple people logged in at the same time and label which email was for which person.
- Shared Inbox Organization
- Email Automation
- Team Email Communication
- Integrations
- Support
- Simple interface
- Easy setup
- Clarity on pricing options
- Clarity on feature options between plans
- No more lost emails
- Shared inbox success
- Support team communication and clarity
I have not used any products similar to Gmelius, so I can’t provide any helpful info on this topic unfortunately.
Do you think Gmelius delivers good value for the price?
Yes
Are you happy with Gmelius's feature set?
Yes
Did Gmelius live up to sales and marketing promises?
Yes
Did implementation of Gmelius go as expected?
Yes
Would you buy Gmelius again?
Yes