Great Customer Support
August 14, 2020
Great Customer Support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
Our whole organization uses LiveAgent to speak with customers. It effectively allows us to allocate customers to specific agents that will then speak with them and figure out what needs to be done. It addresses the problem of making the connection between customers who have issues and us customer support agents who can help them.
- Lets you see who is working on what
- Keeps all of your messages in order
- Lets us add tags to each conversation for quick recognition
- Sometimes it is not very intuitive editing tickets
- You can get lost in the messages
- Too many buttons and features on one screen sometimes
- We get a lot more customer service requests done now.
- Customers can easily get ahold of us.
- We can have everyone in the office on the same system.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes