Lucidchart, an excellent tool for capabilities outside of MS Office suite that lacks automated template generation and has a slightly cumbersome workspace
October 20, 2021

Lucidchart, an excellent tool for capabilities outside of MS Office suite that lacks automated template generation and has a slightly cumbersome workspace

Sean Birnbaum | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

I give this rating because it is cumbersome to select a good template from the extensive library and the user interface for modifying charts is a little clunky. Alignment of chart objects has proven to be difficult at times either due to the way objects snap to the background grid or due to the use of nudges. Objects should attach to the grid predictably and nudges should lead to the alignment of objects/text.
It is currently being used by our engineering department to map decision making processes and will eventually be used to convey other standard processes carried out by the department to clear up uncertainties amongst staff members about how a number of tasks/projects are completed. The greater organization may soon be using the application for the creation and maintenance of organizational hierarchy charts and for flowchart infographics related to other standard internal processes.
  • Integration with applications to insert diagrams.
  • Provision of a multitude of useful templates.
  • Ease of diagram creation.
  • The user experience in the modification of charts could be improved to make it easier to align individual components of charts. This part is currently kind of clunky which results in an excessive amount of time being required to align text, chart components, or create directional arrows.
  • It has been noticed that once a chart exceeds a certain size importation of a chart in Microsoft Office products results in chart pixilation. This appears to be resolved by importing as an image, but it would be nice if resolution of charts was not impacted simply because chart size is above a certain size.
  • Instead of or in addition to the library of templates, a wizard for creating a template for a chart wherein the user provides some basic information about what is needed would be enormously helpful. Perusing thousands of templates to find a good fit is not particularly efficient. Something more dynamic is desirable, wherein the template generated would enable the user with only having to enter their specific information in chart objects.
  • Time Savings in reduction of inquiries about how things are performed.
  • Improved performance due to widespread awareness of decision making processes.
  • Enhanced value of service to customers by minimizing repeated inquiries about commonly delivered services.
This factor is tremendously valuable since all of our work is completed through Microsoft Office tools.
I have not needed to use Lucidchart support. If I need support that tells me Lucidchart is not intuitive enough to use.

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Microsoft Teams, Microsoft 365 (formerly Office 365), Harvest
I would not recommend Lucidchart for diagrams that Microsoft Office products can generate, but outside of those capabilities Lucidchart is a good choice. Lucidchart is particularly good for mind maps, brainstorming, system architectures, organizational charts, and process flowcharts. In other words, Lucidchart is very good for creating infographics for team collaboration or process awareness.